This position ensures continuity of mission-critical digital media, collaboration, and application services across the agency. The role manages audiovisual (AV) systems, video and webinar platforms, enterprise collaboration tools, and workflow automation solutions. Working closely with program, IT, and administrative partners, the position delivers secure, reliable, accessible, and efficient technology solutions that support internal operations and external engagement.
Responsibilities
- Manage and support AV and digital media systems, including live-event setup, streaming, recording, conferencing, and vendor coordination.
- Oversee video content management, including VOD archiving, platform transitions, media preparation, cataloging, and podcast production.
- Coordinate and support webinars and virtual events, ensuring quality, accessibility, publishing, and retention standards.
- Provide Tier 2/3 administration and support for Microsoft 365 services, including SharePoint and Microsoft Teams.
- Design, develop, and maintain SharePoint sites, internal applications (.NET/C#/ASP.NET), and system integrations.
- Build and support Power Platform solutions (Power Apps, Power Automate, Power BI), including governance, ALM, and DLP policies.
- Administer DocuSign and design compliant electronic signature and approval workflows.
- Support Marketing Cloud operations and agency-wide application platforms.
- Coordinate procurement activities, vendor engagements, documentation, SOPs, and knowledge transfer.
- Partner with program divisions, Finance, Procurement, and IT to align technology solutions with business needs and improve reliability, security, accessibility, and adoption.
Qualifications
- Experience supporting AV systems, digital media platforms, and live or virtual events.
- Strong experience with Microsoft 365, SharePoint administration, and collaboration tools.
- Experience developing applications or integrations using .NET technologies (C#, ASP.NET) and/or Power Platform solutions.
- Knowledge of video production, editing, transcoding, metadata management, and accessibility standards.
- Experience with workflow automation, electronic signature platforms (e.g., DocuSign), and governance/compliance practices.
- Ability to coordinate vendors, manage multiple projects, and document technical processes.
- Strong communication skills with the ability to work effectively across technical and non-technical teams.