Dog Parent Relations & Enrollment Specialist

5G Dogtopia LLC; Birmingham (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

5G Dogtopia LLC is seeking a Parent Relationship Manager to drive growth through proactive lead generation, Meet & Greet events, and enrollment conversions. You will build lasting dog-parent relationships and promote store offerings while representing the Dogtopia brand with warmth and enthusiasm.

The role emphasizes sales, relationship-building, marketing, and community presence, including ramp-up activities before opening and ongoing local engagement to fuel store growth and customer retention.

Qualifications

• High school diploma or equivalent.
• Outside sales experience preferred.
• Outgoing, driven, motivated, adaptable, charismatic, creative, and persuasive.
• Able to confidently drive a conversation and build relationships.
• Thrives in a dynamic workplace and is motivated by measurable results.
• Must love dogs.

Responsibilities

• Generate new business through proactive lead generation, relationship building, local marketing, community outreach, and sales activity.
• Manage incoming and existing leads from initial contact through Meet & Greet, enrollment, and appropriate follow-up.
• Conduct Meet & Greets and create a welcoming, informative experience for prospective dog parents.
• Ask questions, understand customer needs, explain services, and recommend enrollment options.
• Promote current offers and pre-opening offers when applicable.
• Follow up with prospective customers and boarding clients in a timely manner.
• Enter customer, lead, Meet & Greet, and enrollment data into systems accurately.
• Build relationships with local businesses and community organizations to increase awareness.
• Attend local events and represent the Dogtopia brand in the community.
• Develop localized marketing activities to support lead generation and enrollment goals.
• Ensure a positive and consistent experience throughout the parent journey, from first impression to loyal customer.
• Coach the store team on brand behaviors and customer service standards.
• Build momentum before and around launch during the ramp phase, drive local marketing, and personally connect with prospects.
• Create meaningful connections with customers and prospective customers, ensuring warmth and high standards.
• Measure performance through sales activity, lead management, enrollments, and community engagement.

Skills

Outside sales

Relationship building

Communication

Dog lovers

Adaptability

Education

High school diploma

Job description

5G Dogtopia LLC is seeking a Parent Relationship Manager to drive growth through proactive lead generation, Meet & Greet events, and enrollment conversions. You will build lasting dog-parent relationships and promote store offerings while representing the Dogtopia brand with warmth and enthusiasm.

The role emphasizes sales, relationship-building, marketing, and community presence, including ramp-up activities before opening and ongoing local engagement to fuel store growth and customer retention.