Pet Parent Growth & Community Lead

5G Dogtopia LLC; Northville (MI); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bring your dog to work!

Team member referral bonuses up to $5

Birthday bonus

Team support bonuses for filling in

Competitive base pay plus commission

Health insurance for full-time

Access to free mental health care

Holiday bonuses and holiday pay

Cross-training and advancement

Strong team culture valuing inclusivit

Hands-on managers working side-by-side

Personal development in dog industry,狗

Descripción de la vacante

Dogtopia is seeking a Parent Relationship Manager in Northville, Michigan to serve as the welcoming face of the brand and drive growth through proactive lead generation, Meet & Greets, enrollment, and ongoing relationships with dog parents. This role combines sales, relationship-building, marketing, and community engagement to support store growth.

You will promote current offers, manage inquiries, and enter data into the designated systems while building local partnerships that raise awareness

Formación

• High school diploma or equivalent.
• Outside sales experience preferred.
• Outgoing, driven, motivated, adaptable, charismatic, creative, and persuasive.
• Able to confidently drive a conversation and build relationships.
• Thrives in a dynamic workplace and is motivated by measurable results.
• Must love dogs.

Responsabilidades

• Generate new business through proactive lead generation, relationship building, local marketing, community outreach, and sales activity.
• Manage incoming and existing leads from initial contact through Meet & Greets, enrollment, and appropriate follow-up.
• Conduct Meet & Greets and create a welcoming, informative experience for prospective dog parents.
• Ask questions, understand customer needs, explain services, and recommend the appropriate enrollment options.
• Promote current offers when applicable.
• Follow up with prospective customers in a timely and consistent manner.
• Accurately and promptly enter customer, lead, Meet & Greet, and enrollment information into designated systems.
• Build relationships with local businesses and community organizations that can increase awareness and customer opportunities.
• Develop and execute localized marketing activities that support lead generation and enrollment goals including attending local events.
• Help create a positive and consistent experience throughout the parent journey, from first impression to loyal customer.
• Coach the store team on the Dogtopia-isms and reinforce the behaviors that define how Dogtopians work together and serve customers.
• The PRM is directly accountable for specific KPIs including lead conversions, sales conversions to enrollment, and pet parent retention.

Conocimientos

Outside sales

Customer service

Relationship building

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Dogtopia is seeking a Parent Relationship Manager in Northville, Michigan to serve as the welcoming face of the brand and drive growth through proactive lead generation, Meet & Greets, enrollment, and ongoing relationships with dog parents. This role combines sales, relationship-building, marketing, and community engagement to support store growth.

You will promote current offers, manage inquiries, and enter data into the designated systems while building local partnerships that raise awareness