Dog-Loving PRM: Build Relationships & Revenue

Dogtopia; Ypsilanti (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bring your dog to work!

Team member referral bonuses up to $/£

Birthday bonus

Team support bonuses

Competitive base pay plus commission

Health insurance for full-time

Access to free mental health care

Holiday bonuses and holiday pay

Cross-training and advancement

Positive team culture

Hands-on managers

Personal development in dog industry

Health and safety focus

Job summary

Dogtopia in Michigan is seeking a Parent Relationship Manager to drive growth by generating leads, meeting prospects, and converting them into enrolled dog parents while delivering a warm, informative experience.

You will manage the full customer journey from first contact to enrollment, building lasting relationships with local businesses and community organizations, and working with a team that values safety, fun, and exceptional service.

Qualifications

• High school diploma or equivalent required.
• Outside sales experience preferred.
• Outgoing, driven, motivated, adaptable, charismatic, creative, and persuasive.
• Able to confidently drive a conversation and build relationships.
• Thrives in a dynamic workplace and is motivated by measurable results.
• Must love dogs.

Responsibilities

• Generate new business through proactive lead generation, relationship building, local marketing, community outreach, and sales activity.
• Manage incoming and existing leads from initial contact through Meet & Greet, enrollment, and appropriate follow-up.
• Conduct Meet & Greets and create a welcoming, informative experience for prospective dog parents.
• Explain services, assess customer needs, and recommend enrollment options.
• Promote current offers when applicable and follow up with prospects promptly.
• Enter customer, lead, meet & greet, and enrollment data accurately in designated systems.
• Develop relationships with local businesses and community organizations to increase awareness and opportunities.
• Plan and execute localized marketing activities to support lead generation and enrollment goals.

Skills

Lead generation

Sales conversation

Relationship building

Persuasive communication

Adaptability

Education

High school diploma or equivalent

Job description

Dogtopia in Michigan is seeking a Parent Relationship Manager to drive growth by generating leads, meeting prospects, and converting them into enrolled dog parents while delivering a warm, informative experience.

You will manage the full customer journey from first contact to enrollment, building lasting relationships with local businesses and community organizations, and working with a team that values safety, fun, and exceptional service.