Dog Daycare Receptionist

Doggie VIP; False Pass (AK); On-site; USD 35,000 - 55,000; Full time

Job summary

Doggie VIP is seeking a reliable Day Care Manager to oversee operations across our dog day care, boarding, and related services. You will be the face of the company for customers and manage scheduling, staffing, and service delivery.

This role requires open availability, including weekends and holidays, and a passion for animal care. You\'ll maintain our online system, ensure accurate billing, and drive profitability across the day care operations.

Qualifications

• Open availability, including weekends and holidays.
• Reliable and professional animal lover.
• Room for growth into higher management.
• Kennel Connection knowledge is a plus.

Responsibilities

• Serve as the day care operations manager for boarding, dog walking, spa, and cat sitting.
• Maintain the online system to ensure customers can request services and are billed correctly.
• Enroll new customers following enrollment procedures.
• Ensure appropriate staffing to meet Day Care demands.
• Be responsible for profitability and growth of the Day Care services.
• Serve as the face of Doggie VIP for all customers.
• Respond to enrollment forms and coordinate Day Care trials.
• Respond to inquiries regarding scheduling, billing, or other issues.
• Monitor the Day Care email address and texts for customer questions.
• Check daily updates sent to customers, ensuring quality and attached photos/videos.
• Maintain Instagram with daily dog photos.
• Maintain systems for organizing belongings customers bring to Day Care, track supplies, and conduct routine facility inspections.

Job description

Job Description

Doggie VIP (Positions Available in both Locations)

@ Park Towne place and @ Riverwalk

Doggie VIP is a rapidly-growing company that provides a wide range of pet services, including dog walking, pet sitting, dog daycare, and dog boarding. In its eleven-year operation, the company has 4 locations in 2 states. We provide services to many customers in each location. Since the company's inception, Doggie VIP has focused on providing trustworthy, reliable, and personalized animal care. To streamline the customer experience, the company uses one of the best daycare services software to administer its services and provide customers with daily updates about how their pets are doing. By maintaining high standards of customer care, Doggie VIP has expanded its offerings without losing the company's community and customer-centered spirit. Along with a high rating on Yelp, Facebook, and Google, Doggie VIP was voted "Best Dog Daycare by "Expertise" To find out more, visit www.doggievip.com and follow us on Facebook and Instagram.

Applicants must have open availability, including weekends and holidays.

Are you a reliable and professional animal lover looking to be a part of a winning team and nationwide expanding company?

• *Room for growth into higher management
• Kennel Connection knowledge is a plus

RESPONSIBILITIES

Administration and Scheduling

• Serve as the “bottom-line” Manager for all Day Care operations. Including Boarding, Dog Walking Services, Spa, and Cat Sitting
• Maintain our online system, to ensure that it is functioning correctly; make certain that customers are able to request the proper services, and that customers are being properly billed for the services that they do use.
• Enroll new customers, following all the procedures for enrollment.
• Ensure that appropriate staffing is always in place to meet the demands of the Day Cares.
• Be responsible for profitability as well as the growth of the Day Care services.

Customer Service and Communications

• Serve as the face of Doggie VIP for all of our customers.
• Respond to enrollment forms submitted by new customers, coordinating times for them to do the Day Care trials
• Respond to customer inquiries regarding scheduling, billing, or any other issues.
• Monitor the dedicated Day Care email address and texts for customer questions.
• Check the daily updates that are sent to customers, ensuring the quality of the updates and attached pictures/videos.
• maintain social media (Instagram) sharing cute

pictures of the dogs on the daily basis as well as business updates, community events, or other news.

Facilities Management

• Maintain systems for organizing and cataloging belongings that customers bring with their dogs to Day Care, such as leashes, food, or other supplies.
• Track and order supplies, such as cleaning products, labelling materials, dog treats, or other supplies.
• Complete routine inspections of the facilities to ensure that the procedures in place for cleanliness and maintenance are being followed.