Dog-Centric General Manager - Lead Teams & Elevate Service

Biscuits & Bath Companies; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Biscuits & Bath is seeking a seasoned Manager at our Greenwich Village location to lead teams, plan workforce development, and uphold service excellence for clients and their dogs. You will recruit, train, and mentor associates, drive client relationship development, and ensure operational standards and compliance while tracking performance metrics to sustain a winning culture aligned with company values.

Join a growth-focused environment with long-term career opportunities and a commitment to

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Ten years of management experience.
• Strong service orientation and love of dogs.
• High self-awareness and willingness to change.
• Proven teamwork ability and excellent written/verbal communication.
• Ability to plan at least twelve months in advance.
• Strong multitasking and attention to detail.
• Proficiency in Microsoft Office Suite and internet savvy.

Responsibilities

• Recruit and train associates; build a winning culture aligned with values.
• Develop workforce planning and cross-training to meet client needs.
• Ensure performance management and long-term associate development.
• Maintain facility and equipment; ensure legal and regulatory compliance.
• Grow revenue by focusing on client satisfaction and service delivery.

Skills

Team leadership

Client relationship development

Operational excellence

Performance metrics

People management

Education

Bachelor's degree or equivalent

Job description

Biscuits & Bath is seeking a seasoned Manager at our Greenwich Village location to lead teams, plan workforce development, and uphold service excellence for clients and their dogs. You will recruit, train, and mentor associates, drive client relationship development, and ensure operational standards and compliance while tracking performance metrics to sustain a winning culture aligned with company values.

Join a growth-focused environment with long-term career opportunities and a commitment to