Supervisor

Biscuits & Bath Companies; New York (NY); On-site; USD 25,000 - 26,000; Part time

Job summary

Biscuits & Bath is hiring for a part-time position in Greenwich Village, NY. You will supervise dog care across services, resolve client issues, and ensure instructions are followed while coordinating with associates.

Excellent customer service and the ability to multitask in a fast-paced environment are essential. The role requires a high school diploma or GED and at least one year of customer service experience, with proficiency in Microsoft Office and strong communication skills.

Qualifications

• High School diploma or GED.
• Minimum of one year of customer service experience.
• Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.
• Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.
• Excellent interpersonal and communication (both verbal and written) skills.
• High degree of independent decision-making and problem-solving capability.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work a varied schedule including days, evenings, weekends and holidays.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint & Word) and Internet savvy.

Responsibilities

• Overseeing dog care across all services
• WOWing two to three clients per day
• Communicating all relevant information to clients
• Supervising staff
• Resolving all client issues same day
• Ensuring that all special care instructions are being adhered to
• Attending to all incidents
• Maintaining the accuracy of all client and dog information
• Identifying additional services that would be of value to clients
• Maintaining the cleanliness and commercial concept of the desk, lobby, and storefront

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Multi-tasking

Team coordination

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Internet savvy

Job description

Job Details

Job Location: Greenwich Village - New York, NY 10011

Position Type: Part Time

Education Level: High School or Equivalent / GED

Salary Range: $18.25 - $18.50 Hourly

You are responsible for supervising the dog care of a Biscuits & Bath location. You are responsible for resolving all day-to-day operational and client issues. This position requires that you be able to exercise discretion and independent judgment in significant matters as the job requires supervision of many associates.

Key Responsibilities

• Overseeing dog care across all services
• WOWing two to three clients per day
• Communicating all relevant information to clients
• Supervising staff
• Resolving all client issues same day
• Ensuring that all special care instructions are being adhered to
• Attending to all incidents
• Maintaining the accuracy of all client and dog information
• Identifying additional services that would be of value to clients
• Maintaining the cleanliness and commercial concept of the desk, lobby, and storefront

Performance Metrics

• Quality of dog care
• Quality and timeliness of task execution
• Frequency and quality of information communicated to clients
• Client loyalty

Qualifications

• High School diploma or GED.
• Minimum of one year of customer service experience.
• Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.
• Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.
• Excellent interpersonal and communication (both verbal and written) skills.
• High degree of independent decision-making and problem-solving capability.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work a varied schedule including days, evenings, weekends and holidays.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint & Word) and Internet savvy.