Dog‑Focused Team & Client Success Manager

Biscuits & Bath Companies; New York (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

Biscuits & Bath Companies in Greenwich Village, NY seeks an experienced General Manager to lead a dog‑care team, recruit and train staff, and build a winning service culture.

Requires a Bachelor’s degree (or equivalent), five years of management experience, and a passion for dogs, with strong communication and teamwork.

You will uphold service promises, maintain facilities, ensure regulatory compliance, and develop client relationships.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Five years management experience.
• A passion for service and love of dogs.
• High level of self‑awareness and willingness to change.
• Demonstrated ability to work effectively as part of a team.
• Excellent verbal and written communication skills.
• The ability to plan at least six months in advance.
• Ability to multi‑task.
• High level of attention to detail.
• Proficiency in Microsoft Office Suite and internet savvy.

Responsibilities

• Recruiting, training, and developing associates.
• Workforce planning regarding skill development and cross training.
• Managing associate performance for the long term.
• Building a winning culture consistent with company values.
• Understanding clients wants and needs and delivering services that meet those needs.
• Ensuring that we are making responsible promises to clients.
• Addressing and problem solving client concerns in real time.
• Promoting and marketing the business and additional services to clients.
• Ensuring that we are keeping all of our promises to clients.
• Ensuring all services exceed client expectations.
• Maintaining the facility and equipment in working order.
• Ensuring compliance with governing laws and regulations.

Skills

Leadership

Communication

Teamwork

Attention to detail

Multi-tasking

Microsoft Office Suite

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Biscuits & Bath Companies in Greenwich Village, NY seeks an experienced General Manager to lead a dog‑care team, recruit and train staff, and build a winning service culture.

Requires a Bachelor’s degree (or equivalent), five years of management experience, and a passion for dogs, with strong communication and teamwork.

You will uphold service promises, maintain facilities, ensure regulatory compliance, and develop client relationships.