General Manager

Dogtopia of Berkeley Heights; Berkeley Heights (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free food & snacks

Paid time off

Training & development

Job summary

A leading pet care company in Berkeley Heights is seeking a General Manager to oversee daily operations in a dog daycare and spa. In this role, you will manage a dynamic team, ensure high standards of customer service, and handle financial responsibilities. The ideal candidate has a management background, loves dogs, and is dedicated to creating a positive work environment. Competitive salary and benefits included along with a fun team culture where you can bring your dog to work.

Qualifications

• Experience in management and operations with a strong customer service background.
• Ability to lead and develop a positive team culture.
• Strong financial management skills including budget forecasting.

Responsibilities

• Create and manage staffing schedules while maintaining team development.
• Monitor financials and develop revenue growth strategies.
• Ensure high customer service standards and team engagement.

Skills

Team Management

Customer Service

Financial Management

Operational Excellence

Job description

Overview

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer

• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork
• It’s always bring your dog to work day
• Benefits: Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development

Responsibilities

• Team Management: Creates staffing schedule and monitors daily schedules; Maintains optimum staffing and development with all employees; Leads by example by coaching all on contributing to a positive team-oriented culture; Delivers written performance reviews and give employees positive acknowledgement when due; Help coach the Assistant Manager on our Dogtopia-isms; Onboard all employees and ensure each employee has the correct amount of training; Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards; Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
• Financial and Administrative: Manages groomers (if applicable) including quality control of work, safety, schedules and client records; Develops team in up-selling and using dog evaluations to grow revenue; Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for ways to maximize efficiency; Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
• Customer Service and Presentation: Maintains a neat and organized Front Desk team and area at all times; Sets the example for the team on the 3 Ss (smile, story and satisfaction) and holds the team accountable to internal and external customer service standards; Keeps the team members engaged in their duties; Strive for high customer review ratings.

Qualifications

Required experience in management and operations with a background in leading teams, delivering top customer service, and creating a positive environment for both staff and customers. This role includes leading a multi-location team and working closely with franchise owners.

Video

As General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY