DoD Technical Service Engineer with Secret Clearance

Moseley Technical Services, Inc.; Scottsdale (AZ); On-site; USD 40,542 - 47,981; Full time

Benefits offered by this job

Medical and supplemental insurance

401(k) plan

Job summary

Moseley Technical Services, Inc. is hiring a Technical Service Associate in Scottsdale, AZ. The role involves providing advanced technical support for complex electro-mechanical and IT systems, including troubleshooting and resolving issues while serving as an escalation point. The position requires U.S. citizenship, an Associate's degree, active DoD SECRET clearance, and CompTIA Security+ certification, along with 3+ years of relevant experience. Competitive pay and benefits are offered, including medical insurance and a 401(k) plan.

Qualifications

• U.S. Citizenship is required by Federal Law.
• Active DoD SECRET clearance (required at time of hire).
• CompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire).
• Minimum 3+ years of relevant technical support experience.

Responsibilities

• Provide Tier II/III technical support to field engineers and technicians.
• Troubleshoot and resolve issues involving computer systems and networked systems.
• Act as escalation for unresolved issues.
• Perform failure analysis and document findings.
• Report design defects and reliability concerns.
• Support customer installations and user training.

Skills

Windows environment troubleshooting

Network / IT systems administration & management

SQL Server and database support

Software administration & system configuration

Root cause analysis & failure reporting

Active Directory (AD) and Microsoft enterprise tools

Microsoft Terminal Server / Remote Services

HBSS, Anti-Virus, and endpoint security tools

Network monitoring tools

Asset management systems

Oracle CRM

Education

Associate’s degree or equivalent combination of education and relevant experience

Job description

Moseley Technical Services, Inc. is hiring a Technical Service Associate in Scottsdale, AZ. The role involves providing advanced technical support for complex electro-mechanical and IT systems, including troubleshooting and resolving issues while serving as an escalation point. The position requires U.S. citizenship, an Associate's degree, active DoD SECRET clearance, and CompTIA Security+ certification, along with 3+ years of relevant experience. Competitive pay and benefits are offered, including medical insurance and a 401(k) plan.