Technical Service Associate – Tier II/III IT Support & DoD Systems

Moseley Technical Services, Inc.; Scottsdale (AZ); On-site; USD 40,542 - 47,981; Full time

Benefits offered by this job

Medical and supplemental insurance

401(k) plan

Job summary

Moseley Technical Services, Inc. is hiring a Technical Service Associate in Scottsdale, AZ. The role involves providing advanced technical support for complex electro-mechanical and IT systems, including troubleshooting and resolving issues while serving as an escalation point. The position requires U.S. citizenship, an Associate's degree, active DoD SECRET clearance, and CompTIA Security+ certification, along with 3+ years of relevant experience. Competitive pay and benefits are offered, including medical insurance and a 401(k) plan.

Qualifications

• U.S. Citizenship is required by Federal Law.
• Active DoD SECRET clearance (required at time of hire).
• CompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire).
• Minimum 3+ years of relevant technical support experience.

Responsibilities

• Provide Tier II/III technical support to field engineers and technicians.
• Troubleshoot and resolve issues involving computer systems and networked systems.
• Act as escalation for unresolved issues.
• Perform failure analysis and document findings.
• Report design defects and reliability concerns.
• Support customer installations and user training.

Skills

Windows environment troubleshooting

Network / IT systems administration & management

SQL Server and database support

Software administration & system configuration

Root cause analysis & failure reporting

Active Directory (AD) and Microsoft enterprise tools

Microsoft Terminal Server / Remote Services

HBSS, Anti-Virus, and endpoint security tools

Network monitoring tools

Asset management systems

Oracle CRM

Education

Associate’s degree or equivalent combination of education and relevant experience

Job description

Technical Service Associate

Location: Scottsdale, AZ

Pay Estimated: $29.43 - $34.83/Hour

Active Secret Clearance Required to Start

Provide advanced technical support for complex electro-mechanical, IT, and networked systems, serving as an escalation point for troubleshooting, root cause analysis, and customer-facing issue resolution within DoD environments.

Responsibilities

• Provide Tier II/III technical support to field engineers, technicians, and product support teams for electro-mechanical systems, IT infrastructure, and software applications
• Troubleshoot and resolve issues involving computer systems, SQL databases, networked/wireless systems, and enterprise software
• Act as escalation when first-line support is unable to isolate or resolve issues
• Perform failure analysis and root cause investigations, documenting findings and corrective actions
• Report design defects, reliability concerns, and software bugs to engineering teams
• Support customer installations, system configurations, and user training
• Deliver direct technical support to end users with advanced/system-level technical backgrounds
• Manage and support customer programs, ensuring technical service delivery and system performance
• Ensure all maintenance and repairs meet company standards, DoD requirements, and customer quality expectations

Qualifications

• U.S. Citizenship is required by Federal Law
• Associate’s degree or equivalent combination of education and relevant experience
• Active DoD SECRET clearance (required at time of hire)
• CompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire)
• Minimum 3+ years of relevant technical support experience
• Technical Skills:
  • Windows environment troubleshooting (server & desktop)
  • Network / IT systems administration & management
  • SQL Server and database support
  • Software administration & system configuration
  • Root cause analysis & failure reporting
  • Active Directory (AD) and Microsoft enterprise tools
  • Microsoft Terminal Server / Remote Services
  • HBSS, Anti-Virus, and endpoint security tools
  • Network monitoring tools (e.g., CA Spectrum OneClick)
  • Asset management systems
  • Oracle CRM (preferred)

Preferred Qualifications

• Experience supporting DoD or DHS systems
• Direct customer-facing technical support experience

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer

What to Expect

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
• Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
• Final position level and pay will be based on experience.

Resources

• To apply, send a resume to: [e-mail]
• For more active job openings: Search Jobs
• For more information about Moseley, visit: About Us

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30-year-old commitment of “World Class Service. World Class Company.”