Advanced Technical Service Associate

GeoLogics; Scottsdale (AZ); On-site; USD 39,778 - 56,653; Full time

Job summary

GeoLogics is looking for an Advanced Technical Service Associate in Scottsdale, AZ. In this role, you will provide technical support for complex electro/mechanical equipment and software systems, ensuring quality and compliance with company policies. Candidates must hold an Associate's degree and have a minimum of 3 years of relevant experience, with a required DoD SECRET security clearance. Strong technical skills, including certifications and customer service experience, are crucial for success in this position.

Qualifications

• 3+ years of relevant experience required.
• Requires Department of Defense SECRET security clearance at time of hire.

Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel.
• Responds to situations where first-line product support has failed.
• Reports design, reliability and maintenance problems.

Skills

Sec + or other IAII certification

Network/ IT systems management

SQL server

Software administration

Troubleshooting in a windows environment

Experience with failure and root cause analysis reporting

Direct customer service and/or direct customer interaction experience

Knowledge of CA Spectrum One Click software suite

Experience with Oracle CRM

Microsoft Terminal Server

HBSS

Anti-Virus

Network monitoring tools

Asset management software

Microsoft Windows Active Directory tools

Support of DoD or DHS systems

Education

Associate's degree or equivalent

Job description

Role: Advanced Technical Service Associate

Client: Defense-Aerospace

Hourly Rate: up to $35/hr W2, non-benefited

Length: 18-month contract (with possible extension)

Location: Scottsdale, AZ

Clearance: Department of Defense SECRET security clearance is required at time of hire

Description:

• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• May be involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level
• software where the user has a technical background
• Provides technical service management and technical support for customer programs
• Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Required and Desired Skills:

• Sec + or other IAII certification required at time of hire
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment
• Experience with failure and root cause analysis reporting
• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS
• Anti-Virus
• network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire

Required Education and Experience:

Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.