Defense Tech Service Specialist — Secret Clearance

GeoLogics; Scottsdale (AZ); On-site; USD 39,778 - 56,653; Full time

Job summary

GeoLogics is looking for an Advanced Technical Service Associate in Scottsdale, AZ. In this role, you will provide technical support for complex electro/mechanical equipment and software systems, ensuring quality and compliance with company policies. Candidates must hold an Associate's degree and have a minimum of 3 years of relevant experience, with a required DoD SECRET security clearance. Strong technical skills, including certifications and customer service experience, are crucial for success in this position.

Qualifications

• 3+ years of relevant experience required.
• Requires Department of Defense SECRET security clearance at time of hire.

Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel.
• Responds to situations where first-line product support has failed.
• Reports design, reliability and maintenance problems.

Skills

Sec + or other IAII certification

Network/ IT systems management

SQL server

Software administration

Troubleshooting in a windows environment

Experience with failure and root cause analysis reporting

Direct customer service and/or direct customer interaction experience

Knowledge of CA Spectrum One Click software suite

Experience with Oracle CRM

Microsoft Terminal Server

HBSS

Anti-Virus

Network monitoring tools

Asset management software

Microsoft Windows Active Directory tools

Support of DoD or DHS systems

Education

Associate's degree or equivalent

Job description

GeoLogics is looking for an Advanced Technical Service Associate in Scottsdale, AZ. In this role, you will provide technical support for complex electro/mechanical equipment and software systems, ensuring quality and compliance with company policies. Candidates must hold an Associate's degree and have a minimum of 3 years of relevant experience, with a required DoD SECRET security clearance. Strong technical skills, including certifications and customer service experience, are crucial for success in this position.