DoD Mobile Device Field Technician – Onsite, San Diego

Empower AI; United States; On-site; USD 70,000 - 105,000; Full time

Job summary

Empower AI is seeking a Mobile Device Field Technician to lead the full lifecycle of mobile devices for a government client. This onsite role in San Diego involves managing MDM, device provisioning, and security posture across iOS/Android devices with DoD requirements.

Responsibilities include vendor liaison, billing reconciliation, asset accountability, and creating knowledge articles. A TS clearance and DoD 8570/8140 IAT Level II baselines are required or in progression.

Qualifications

• Requires U.S. citizenship.
• Active Top Secret clearance to start; TS/SCI eligibility may be required later.
• Minimum 3 years administering enterprise mobile devices and MDM.
• Experience with iOS/Android in an enterprise setting.

Responsibilities

• Administer the MDM platform including enrollment, configuration, deployment, and reporting per DISA STIGs.
• Manage end-to-end lifecycle of mobile devices and badges, provisioning, onboarding and training.
• Provide Tier II support for escalated mobile device incidents and requests.
• Manage carrier accounts and reconcile monthly billing against inventory.
• Maintain 100% accountable mobile device inventory with asset tagging and tracking.

Skills

MDM platform

DoD mobility security

Customer service

Troubleshooting

Vendor liaison

Education

Bachelor's degree

7 years overall experience

Tools

Microsoft Intune

MobileIron/Ivanti

VMware Workspace ONE

Job description

Empower AI is seeking a Mobile Device Field Technician to lead the full lifecycle of mobile devices for a government client. This onsite role in San Diego involves managing MDM, device provisioning, and security posture across iOS/Android devices with DoD requirements.

Responsibilities include vendor liaison, billing reconciliation, asset accountability, and creating knowledge articles. A TS clearance and DoD 8570/8140 IAT Level II baselines are required or in progression.