DoD IT Support Tech II — Windows, AD & M365

Verity Integrated Systems; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Verity Integrated Systems in Huntsville, AL seeks a Help Desk Technician II / IT Support Specialist to provide hands-on support in a DoD contractor setting. Ideal candidates resolve routine to moderately complex issues with minimal guidance, while adhering to security and change control processes.

The role emphasizes Windows 11, Microsoft 365 GCC High, AD/Entra ID, and endpoint management in a controlled security-focused environment. Onsite work in Huntsville is required.

Qualifications

• 2–4 years of hands-on IT support, help desk, desktop support, or junior systems administration experience.
• Strong working knowledge of Windows 11 troubleshooting and administration.
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common business applications.
• Familiarity with Active Directory account management, security groups, permissions, and basic identity concepts.
• Familiarity with Windows Server 2019/2022 concepts such as AD DS, Group Policy, DNS, DHCP, file shares, print services, services management, and Event Viewer.
• Basic networking knowledge, including IP addressing, DNS, DHCP, VPN, Wi-Fi, and common connectivity troubleshooting.
• Ability to troubleshoot independently, research issues, document findings, and follow problems through to resolution.
• Strong customer service skills with security and policy adherence.
• Ability to follow technical procedures and document in a ticketing system.
• Ability to work onsite in Huntsville, AL.

Responsibilities

• Provide Tier 1 escalation and Tier 2 support for end users, workstations, peripherals, software, accounts, and network issues.
• Support Windows 11 workstations, Microsoft 365 GCC High services, Outlook, Teams, OneDrive, SharePoint, and related tools.
• Assist with basic Windows Server 2019/2022 administrative tasks under established procedures.
• Perform Active Directory/Entra ID account administration, including MFA support and password resets.
• Assist with onboarding/offboarding of employees, contractors, and cleared personnel.
• Image, configure, patch, and maintain laptops, desktops, printers, phones, and other endpoints.
• Support Intune, MDM, endpoint compliance, and mobile device enrollment where applicable.
• Assist with workstation hardening, BitLocker, STIG-aligned remediation tasks.
• Troubleshoot basic network connectivity issues (DNS, DHCP, VPN, Wi‑Fi, firewall symptoms).
• Document all work in the ticketing system with steps, resolutions, and changes.
• Follow change control, access control, cybersecurity, and incident reporting procedures.
• Assist with asset/software inventory and license tracking.
• Provide support in secure environments with limited internet access or additional compliance requirements.
• Escalate issues with helpful technical detail.

Skills

Windows 11 troubleshooting

Microsoft 365 GCC High

Active Directory

Windows Server 2019/2022

Networking fundamentals

Documentation & ticketing

Onsite Huntsville

Job description

Verity Integrated Systems in Huntsville, AL seeks a Help Desk Technician II / IT Support Specialist to provide hands-on support in a DoD contractor setting. Ideal candidates resolve routine to moderately complex issues with minimal guidance, while adhering to security and change control processes.

The role emphasizes Windows 11, Microsoft 365 GCC High, AD/Entra ID, and endpoint management in a controlled security-focused environment. Onsite work in Huntsville is required.