DoD IT Help Desk Technician — Secret Clearance

Abacus Technology Corporation; Killeen (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Abacus Technology Corporation seeks a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This full-time role involves troubleshooting desktops, laptops, printers, and network connectivity, and setting up new desktop users.

The candidate should have 1 year of help desk experience, a HS diploma or GED, and A+ or Network+ certification (DoD 8570 IAT I). U.S.

Qualifications

• 1+ year of help desk experience.
• HS diploma or GED.
• Must be A+ or Network+ certified.
• Experience with Windows desktop OS.
• Experience deploying IT hardware (desktops, laptops, printers).
• US citizen with a current Secret clearance; DoD environment experience is a plus.

Responsibilities

• Provide technical support for systems and releases of varying complexity.
• Resolve reported problems in a timely manner and escalate as appropriate.
• Communicate resolution details to customers and teams.
• Troubleshoot desktops, laptops, printers, and network issues.
• Set up new desktop users.
• Install, configure, and maintain desktops and printers.
• Communicate technical issues in non-technical terms to customers.
• Monitor and resolve issues via the call-tracking system.

Skills

Customer service

Problem solving

Communications

Desktop troubleshooting

Team collaboration

Education

HS diploma or GED

A+ or Network+ certification (DoD 8570 IAT I)

Tools

Call-tracking system

Job description

Abacus Technology Corporation seeks a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This full-time role involves troubleshooting desktops, laptops, printers, and network connectivity, and setting up new desktop users.

The candidate should have 1 year of help desk experience, a HS diploma or GED, and A+ or Network+ certification (DoD 8570 IAT I). U.S.