Help Desk Technician

Abacus Technology Corporation; Killeen (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Abacus Technology Corporation seeks a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This full-time role involves troubleshooting desktops, laptops, printers, and network connectivity, and setting up new desktop users.

The candidate should have 1 year of help desk experience, a HS diploma or GED, and A+ or Network+ certification (DoD 8570 IAT I). U.S.

Qualifications

• 1+ year of help desk experience.
• HS diploma or GED.
• Must be A+ or Network+ certified.
• Experience with Windows desktop OS.
• Experience deploying IT hardware (desktops, laptops, printers).
• US citizen with a current Secret clearance; DoD environment experience is a plus.

Responsibilities

• Provide technical support for systems and releases of varying complexity.
• Resolve reported problems in a timely manner and escalate as appropriate.
• Communicate resolution details to customers and teams.
• Troubleshoot desktops, laptops, printers, and network issues.
• Set up new desktop users.
• Install, configure, and maintain desktops and printers.
• Communicate technical issues in non-technical terms to customers.
• Monitor and resolve issues via the call-tracking system.

Skills

Customer service

Problem solving

Communications

Desktop troubleshooting

Team collaboration

Education

HS diploma or GED

A+ or Network+ certification (DoD 8570 IAT I)

Tools

Call-tracking system

Job description

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This is a full-time position.

Responsibilities

• Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
• Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
• Troubleshooting desktop, laptop, printers, and network connectivity problems.
• Set up new desktop users.
• Install, configure, and maintain desktops and printers.
• Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise.
• Monitor and resolve assigned issues received through the call-tracking system.

Qualifications

1+ years experience providing help desk support. HS diploma or GED. Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I). Experience with Windows desktop OS. Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Experience with a DoD or Army IT environment a plus. Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled