DoD IT Help Desk Specialist – TS/SCI & 365 Expert

Everforth, Inc.; Alexandria (VA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Everforth ECS Federal in the National Capital Region seeks an IT Specialist to provide front-line help desk support for 300+ personnel across four locations, handling hardware, software, and Microsoft 365 administration.

The role requires US citizenship, a DoD TS/SCI clearance, a bachelor's degree, and baseline DoD 8140 certification. You will own issues through resolution in a fast-paced HQ environment.

Qualifications

• U.S. citizenship and active DoD TS/SCI clearance.
• Bachelor's degree required; experience or certifications may be considered in lieu.
• Baseline DoD 8140 workforce certification required, as applicable.
• Experience using trouble ticket systems to document, track, and resolve requests.
• Hands-on IT hardware/software troubleshooting demonstrated.
• Direct customer service with users of varying technical proficiency.
• Experience administering Microsoft 365.
• Maintain accurate equipment records and custody changes.
• Coordinate escalated issues with enterprise support teams.
• Strong written and verbal communication; able to work independently.

Responsabilités

• Provide front-line help desk support for 300+ personnel across four locations.
• Install, operate, maintain, and troubleshoot hardware and software.
• Create, update, monitor, and close trouble tickets with detailed documentation.
• Prioritize actions by mission impact and inform users of status.
• Troubleshoot computers, printers, laptops, and mobile devices; coordinate repairs.
• Administer Microsoft 365 and support within permissions.
• Issue and track IT hardware; maintain custody records.
• Coordinate escalated service requests with DISA JSP and HQ staff.
• Document recurring issues and craft guidance to reduce repeats.
• Provide HQ staff with updates on tickets, assets, and service issues.

Connaissances

US Citizen

DoD TS/SCI clearance

Bachelor's degree

DoD 8140 certification

Trouble tickets

Hardware troubleshooting

Customer service

Microsoft 365 administration

Equipment records

Escalation coordination

Communication

Formation

Bachelor's degree

Description du poste

Everforth ECS Federal in the National Capital Region seeks an IT Specialist to provide front-line help desk support for 300+ personnel across four locations, handling hardware, software, and Microsoft 365 administration.

The role requires US citizenship, a DoD TS/SCI clearance, a bachelor's degree, and baseline DoD 8140 certification. You will own issues through resolution in a fast-paced HQ environment.