Information Technology (IT) Specialist

Everforth, Inc.; Alexandria (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Everforth ECS Federal in the National Capital Region seeks an IT Specialist to provide front-line help desk support for 300+ personnel across four locations, handling hardware, software, and Microsoft 365 administration.

The role requires US citizenship, a DoD TS/SCI clearance, a bachelor's degree, and baseline DoD 8140 certification. You will own issues through resolution in a fast-paced HQ environment.

Qualifications

• U.S. citizenship and active DoD TS/SCI clearance.
• Bachelor's degree required; experience or certifications may be considered in lieu.
• Baseline DoD 8140 workforce certification required, as applicable.
• Experience using trouble ticket systems to document, track, and resolve requests.
• Hands-on IT hardware/software troubleshooting demonstrated.
• Direct customer service with users of varying technical proficiency.
• Experience administering Microsoft 365.
• Maintain accurate equipment records and custody changes.
• Coordinate escalated issues with enterprise support teams.
• Strong written and verbal communication; able to work independently.

Responsibilities

• Provide front-line help desk support for 300+ personnel across four locations.
• Install, operate, maintain, and troubleshoot hardware and software.
• Create, update, monitor, and close trouble tickets with detailed documentation.
• Prioritize actions by mission impact and inform users of status.
• Troubleshoot computers, printers, laptops, and mobile devices; coordinate repairs.
• Administer Microsoft 365 and support within permissions.
• Issue and track IT hardware; maintain custody records.
• Coordinate escalated service requests with DISA JSP and HQ staff.
• Document recurring issues and craft guidance to reduce repeats.
• Provide HQ staff with updates on tickets, assets, and service issues.

Skills

US Citizen

DoD TS/SCI clearance

Bachelor's degree

DoD 8140 certification

Trouble tickets

Hardware troubleshooting

Customer service

Microsoft 365 administration

Equipment records

Escalation coordination

Communication

Education

Bachelor's degree

Job description

Everforth ECS Federal is seeking an IT Specialist supporting a Department of War customer in the National Capital Region.

The IT Specialist provides front-line help desk and technical support for more than 300 military, civilian, and contractor personnel across four locations. The specialist installs, operates, maintains, and troubleshoots hardware and software, manages trouble tickets, and tracks the equipment personnel need to perform their daily work.

This position works with the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) and headquarters communications staff to resolve user issues and coordinate support requiring enterprise action. The specialist supports Microsoft 365 administration within assigned permissions and maintains accountability for computers, printers, laptops, and mobile phones.

This is a customer-facing role in a fast-moving headquarters environment. The position requires a technically capable professional who takes ownership of user problems, communicates clearly with personnel at all levels, and follows issues through resolution rather than simply passing tickets to another organization.

PRIMARY DUTIES:

• Provide responsive help desk support to military, civilian, and contractor personnel, identifying the user issue, affected equipment or application, and impact on daily work.
• Install, operate, maintain, and troubleshoot approved hardware and software in coordination with DISA JSP and headquarters communications staff.
• Create, update, monitor, and close trouble tickets, documenting symptoms, troubleshooting actions, escalation history, and the final resolution.
• Prioritize support actions according to mission impact and established procedures, and keep users informed of status, next steps, and outstanding dependencies.
• Troubleshoot problems affecting computers, printers, laptops, mobile phones, and associated applications, coordinating repair or replacement through authorized channels.
• Perform Microsoft 365 administration and user support within assigned permissions and coordinate issues requiring enterprise administrator action.
• Issue, recover, and track IT hardware, maintaining accurate records of assigned users, equipment locations, and changes in custody.
• Coordinate escalated service requests with DISA JSP, providing the technical detail needed to support resolution and following up on unresolved actions.
• Identify recurring hardware, software, and user-support issues, and document troubleshooting procedures and user guidance to reduce repeat incidents.
• Provide headquarters communications staff with clear updates on open tickets, equipment accountability, recurring problems, and service issues requiring attention.

Salary Range: 59,808 - 89,713

Required Skills

• Must be a US Citizen
• Active DoD TS/SCI clearance
• Must have a bachelor’s degree. Relevant experience and certifications may be considered in lieu of degree requirements.
• Baseline certification meeting the applicable Department of Defense (DoD) 8140 workforce requirement for the assigned role, subject to contract validation.
• Experience using trouble ticket systems to document, track, and resolve user support requests.
• Hands-on experience troubleshooting information technology hardware and software.
• Direct customer service experience supporting users with differing levels of technical proficiency.
• Experience administering Microsoft 365.
• Ability to maintain accurate equipment records and document hardware issuance, recovery, and changes in user assignment.
• Ability to coordinate escalated issues with enterprise support organizations and provide complete, actionable troubleshooting information.
• Strong written and verbal communication skills, sound prioritization, and the ability to work independently while maintaining a service-oriented approach.

Desired Skills

• Experience working at or with DISA J6 JSP.
• Experience supporting a headquarters environment with military, civilian, and contractor users.
• Experience maintaining hardware accountability and coordinating support across multiple office locations.
• Experience developing practical user guidance and repeatable troubleshooting procedures for recurring issues.

Travel Required: No

#EverforthECS1

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Meet the challenge. Make a difference with Everforth ECS!

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

Meet the challenge. Make a difference with Everforth ECS!

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