DoD ERP Analyst I — Windows & IT Security Support

Feditc, Llc.; New Boston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FEDITC, LLC is seeking an ERP Analyst I to work in the Texarkana, TX area. This role focuses on end-user support, system administration, and enterprise application troubleshooting in a secure DoD environment.

The ideal candidate will have an active Secret DoD clearance, US citizenship, and experience with Windows 10/11, Active Directory, and incident tracking. You will collaborate with DBAs and developers to resolve issues and provide on-site or remote support.

Qualifications

• Associates Degree or equivalent experience.

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues.
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

Skills

Windows 10/11

Active Directory

Networking basics

Troubleshooting

Ticketing systems

Enterprise applications

Problem solving

Education

Associates Degree (equivalent experience)

Tools

ServiceNow

Remedy

Intune

SCCM

Job description

FEDITC, LLC is seeking an ERP Analyst I to work in the Texarkana, TX area. This role focuses on end-user support, system administration, and enterprise application troubleshooting in a secure DoD environment.

The ideal candidate will have an active Secret DoD clearance, US citizenship, and experience with Windows 10/11, Active Directory, and incident tracking. You will collaborate with DBAs and developers to resolve issues and provide on-site or remote support.