DoD ERP Analyst I - Windows & IT Support

Feditc, Llc.; Texarkana (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

FEDITC, LLC in Texarkana, TX is seeking an ERP Analyst I to join a secure DoD environment. The role focuses on end-user support, Windows 10/11 administration, and troubleshooting enterprise applications. U.S.

citizenship and an active Secret DoD security clearance are required. Associates degree or equivalent experience, CompTIA Security+ certification, and experience with Active Directory and ticketing systems are preferred.

Qualifications

• US citizenship and an active Secret DoD clearance required.
• Associates degree or equivalent experience.
• CompTIA Security+ certification required.
• Experience with Windows 10/11 and Active Directory.
• Familiarity with DoD/STIG security is a plus.

Responsibilities

• Provide Tier 1/2 help desk support for end users.
• Maintain Windows 10/11 workstations and patching.
• Assist with AD account management and permissions.
• Troubleshoot enterprise applications on Windows servers and web environments.
• Ensure STIG compliance and secure configurations.
• Document incidents in the ticketing system.
• Provide on-site and remote support as needed.

Skills

Windows 10/11

Active Directory

Networking basics

Troubleshooting

Ticketing systems

Enterprise applications

Customer service

Problem solving

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Remedy

SCCM/Intune

Job description

FEDITC, LLC in Texarkana, TX is seeking an ERP Analyst I to join a secure DoD environment. The role focuses on end-user support, Windows 10/11 administration, and troubleshooting enterprise applications. U.S.

citizenship and an active Secret DoD security clearance are required. Associates degree or equivalent experience, CompTIA Security+ certification, and experience with Active Directory and ticketing systems are preferred.