Documentation Specialist

Valid8 Financial, Inc.; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

LauraMac is seeking a Documentation Specialist to support creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. The role translates complex processes into clear, usable documentation that supports employee performance and learning.

Responsibilities include creating and editing knowledge base articles in Confluence, developing training materials and job aids, and collaborating with subject matter experts to document

Qualifications

• 2–4 years of experience as a Technical Writer, Documentation Specialist, or similar role
• Experience documenting technical systems, tools, or operational processes
• Familiarity with knowledge management platforms, preferably Confluence

Responsibilities

• Create, edit, and maintain knowledge base articles within Confluence
• Organize, standardize, and improve internal documentation
• Develop training materials, job aids, process guides, reference documentation and video
• Support onboarding by creating orientation and learning documentation
• Collaborate with subject matter experts to document workflows and systems
• Update documentation to reflect system, process, or policy changes
• Apply standards, templates, and style guidelines for consistency
• Improve knowledge base structure, navigation, and clarity
• Incorporate feedback to improve documentation quality
• Translate written documentation into video where applicable

Skills

Strong writing and editing

Information organization

Cross-functional collaboration

Tools

Confluence

Job description

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role focuses on translating complex processes and systems into clear, accurate, and easy-to-use documentation that supports employee performance and learning.

Key Responsibilities

• Create, edit, and maintain knowledge base articles within Confluence
• Serve as a documentation specialist by organizing, standardizing, and improving internal documentation
• Develop training materials, job aids, process guides, reference documentation and video
• Support new hire onboarding by creating and updating orientation and learning documentation
• Partner with subject matter experts to gather requirements and document workflows and systems
• Review and update documentation to reflect system, process, or policy changes
• Apply documentation standards, templates, and style guidelines to ensure consistency and usability
• Assist in improving knowledge base structure, navigation, and content clarity
• Incorporate feedback to continuously improve documentation quality and effectiveness
• Translate written documentation into video where applicable

Required Qualifications

• 2–4 years of experience as a Technical Writer, Documentation Specialist, or similar role
• Experience documenting technical systems, tools, or operational processes
• Familiarity with knowledge management platforms, preferably Confluence
• Strong writing, editing, and information-organization skills
• Ability to work collaboratively with cross-functional teams

Preferred Qualifications

• Experience in the mortgage industry, financial services, or fintech
• Background in technology, help desk, or SaaS environments
• Experience creating onboarding or training documentation
• Familiarity with learning management systems (LMS)

Why Join LauraMac

• Collaborative, team-oriented work environment
• Opportunity to contribute to learning, onboarding, and knowledge management initiatives
• Exposure to both business operations and technology teams
• Ability to make a visible impact on how information is created, shared, and maintained