Knowledge Base & Documentation Specialist

UDA Technologies; Auburn (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted health club membership

Friday team breakfasts

Office perks

Job summary

UDA Technologies in Auburn, Alabama is seeking a Knowledge Base & Documentation Specialist to help maintain customer-facing content for their project management software. The ideal candidate should have strong writing and editing skills, a focus on user-centered content, and a Bachelor's degree or equivalent experience.

This full-time role involves writing user-friendly instructions, collaborating with various teams to identify documentation needs, and improving content based on customer feedback.

Full-time employees enjoy benefits including Health Club membership, 401(k), profit sharing, and more.

Qualifications

• Writing samples are required.
• Interest in software and learning new systems.

Responsibilities

• Write and update Knowledge Base articles, tutorials, and help content.
• Break down software features into clear, step-by-step instructions.
• Work with product, support, and sales teams to identify documentation needs.

Skills

Strong writing and editing skills

Ability to translate complex information

Detail-oriented and organized

Self-motivated

Education

Bachelor’s degree in a related field or equivalent experience

Job description

Knowledge Base & Documentation Specialist

Phone: [phone]

Job Category: Content & Documentation

Division: Software and Technology Services

Class: Full-time or Part-time

UDA Technologies is seeking a writer to help create and maintain customer-facing Knowledge Base content for our project management software.

This role focuses on explaining software clearly—turning features and workflows into simple, easy-to-follow instructions for real users. While the primary focus is documentation, there may be opportunities to contribute to other content as your product and industry knowledge grows.

What You’ll Do:

• Write and update Knowledge Base articles, tutorials, and help content
• Break down software features into clear, step-by-step instructions
• Work with product, support, and sales teams to identify documentation needs
• Improve content based on customer questions and feedback
• Maintain consistency in tone, structure, and style

What We’re Looking For:

• Strong writing and editing skills with a focus on creating clear, user-centered content
• Ability to translate complex information into simple, user-friendly instructions
• Interest in software and learning new systems
• Detail-oriented and organized
• Self-motivated with a customer-focused mindset

Requirements:

• Bachelor’s degree in a related field or equivalent experience (or currently pursuing a degree in a related field)
• Writing samples required
• Bonus: Include a writing sample that demonstrates your ability to explain how to complete a task or use a feature. If you don’t already have one, feel free to create a short example (for example, step‑by‑step instructions for completing a task in any software or system).

Salary & Benefits

Compensation is based on your experience and qualifications.

Benefits for all employees include a discounted health club membership, Friday team breakfasts, and other office perks. Full‑time employees are eligible for 401(k), profit‑sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave.

About UDA Technologies

UDA Technologies is a leading provider of construction project management software, supporting customers across the United States, Canada, and more than 75 countries worldwide. Designed for growing construction firms, our platform helps manage over $85 billion in construction activity each day.

We are one of the fastest‑growing companies in our industry, with consistent, double‑digit revenue growth and a strong focus on innovation and customer success.