Documentation Recovery & Process Analyst

Tech Army, LLC; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Tech Army, LLC seeks a seasoned Business Analyst to lead discovery sessions with IT teams and county stakeholders, inventory and analyze documentation, and map current-state processes for recovery activities.

You will translate SME knowledge into clear source material, support SOPs, runbooks, and governance, maintain a backlog, and collaborate with a Technical Writer to ensure accurate documentation reflects county operations.

Qualifications

• 10+ years of business analysis experience in complex IT environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity.
• Experience documenting IT security, disaster recovery, and IT service-management processes.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices using Visio.
• Identify documentation gaps, risks, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, and recovery docs.
• Translate SME knowledge into clear source material and collaborate with the Technical Writer.
• Facilitate review sessions to ensure processes reflect County operations.
• Maintain a documentation backlog, status tracking, and dependencies.
• Support standards, templates, governance, and repository organization.

Skills

Business analysis

Stakeholder management

Requirements elicitation

Process mapping

Microsoft 365 proficiency

Tools

Microsoft Visio

SharePoint

Microsoft Teams

Job description

Tech Army, LLC seeks a seasoned Business Analyst to lead discovery sessions with IT teams and county stakeholders, inventory and analyze documentation, and map current-state processes for recovery activities.

You will translate SME knowledge into clear source material, support SOPs, runbooks, and governance, maintain a backlog, and collaborate with a Technical Writer to ensure accurate documentation reflects county operations.