Business Analyst

Tech Army, LLC; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Tech Army, LLC seeks a seasoned Business Analyst to lead discovery sessions with IT teams and county stakeholders, inventory and analyze documentation, and map current-state processes for recovery activities.

You will translate SME knowledge into clear source material, support SOPs, runbooks, and governance, maintain a backlog, and collaborate with a Technical Writer to ensure accurate documentation reflects county operations.

Qualifications

• 10+ years of business analysis experience in complex IT environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity.
• Experience documenting IT security, disaster recovery, and IT service-management processes.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices using Visio.
• Identify documentation gaps, risks, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, and recovery docs.
• Translate SME knowledge into clear source material and collaborate with the Technical Writer.
• Facilitate review sessions to ensure processes reflect County operations.
• Maintain a documentation backlog, status tracking, and dependencies.
• Support standards, templates, governance, and repository organization.

Skills

Business analysis

Stakeholder management

Requirements elicitation

Process mapping

Microsoft 365 proficiency

Tools

Microsoft Visio

SharePoint

Microsoft Teams

Job description

BUSINESS ANALYST – DOCUMENTATION RECOVERY

PROJECT DESCRIPTION & MINIMUM SKILLS REQUIRED:

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Experience with documentation recovery, IT operational maturity, knowledge management, or process standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.