Document Services Coordinator

Jobtailor; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Hilton Grand Vacations is seeking a detail-focused contract auditor to review sales agreements, verify financial terms, and confirm title requirements while redacting personal data.

You will audit documents for accuracy, maintain high-volume production with precision, communicate issues clearly, and support the DSC audit team and field offices to uphold brand values.

Qualifications

• Strong organizational skills to prioritize and manage multiple programs.
• Ability to produce high-volume work with a high degree of accuracy.
• Strong communication skills to convey contract issues and resolutions effectively.
• Excellent interpersonal skills to interact with process partners.
• Willingness to work extra hours to achieve objectives and deadlines.
• Enthusiastic team-player attitude.
• Knowledge of documents required for timeshare closings is a plus.
• Great work ethic and reliability.
• Attention to detail to thrive in a goal-focused environment.
• Ability to sit for a full shift and work with dual monitors.

Responsibilities

• Review and examine sales agreements and related documents to ensure accuracy and adherence to legal and company policies.
• Verify all financial terms to ensure adherence to underwriting guidelines.
• Confirm title requirements, including vesting, tenancies, and inventory.
• Redact personal identifiable information and bank/credit card details.
• Identify issues in contracts missing documents or containing incorrect information.
• Enter audit findings into tracking systems (e.g., Chorus and TSW).
• Receive and validate contract packages sent from site; notify site of discrepancies.
• Audit contract documents for accurate execution and compliance.
• Receive and review correspondence such as rescission letters and owner kits.
• Document contracts received in TSW and run reports for audit processes.
• Manage contract workflow to update status changes daily, including rescission cancels and chargebacks.
• Prepare contract packages and cancels for imaging department daily.
• Provide excellent customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and vacation coverage for the DSC audit team as required.
• Represent Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
• Adhere to company standards and maintain compliance with all policies and procedures.

Skills

Organizational skills

High-volume accuracy

Communication skills

Interpersonal skills

Team player

Attention to detail

Dependability

Multitasking

Tools

MS Excel

Job description

Responsibilities

• Review and examine sales agreements and related documents to ensure accuracy and adherence to legal and company policies.
• Verify all financial terms to ensure adherence to the company's stringent underwriting guidelines.
• Confirm title requirements, including vesting, tenancies, and inventory.
• Redact personal identifiable information and bank/credit card details.
• Identify issues in contracts missing documents or containing incorrect information.
• Enter audit findings into various tracking systems (e.g., Chorus and TSW).
• Receive and validate contract packages sent from site; notify site of discrepancies.
• Audit contract documents for accurate execution and compliance.
• Receive and review correspondence such as rescission letters and owner kits.
• Document contracts received in TSW and run reports for audit processes.
• Manage contract workflow to update status changes daily, including rescission cancels and chargebacks.
• Prepare contract packages and cancels for the imaging department daily.
• Provide excellent customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and vacation coverage for the DSC audit team as required.
• Represent Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
• Adhere to company standards and maintain compliance with all policies and procedures.

Qualifications

• Strong organizational skills with the ability to prioritize and function in multiple computer programs.
• Ability to produce high-volume work with a high degree of accuracy.
• Strong communication skills to convey contract issues and resolutions effectively.
• Excellent interpersonal skills to interact positively with process partners.
• Willingness to work extra hours when required to achieve company objectives and deadlines.
• Enthusiastic great teammate attitude.
• Previous experience in timeshare is a plus.
• Knowledge of documents required for timeshare closings.
• Proficiency in MS Excel for crafting and maintaining spreadsheets.
• Great work ethic and demonstrated teamwork.
• Dependability and reliability.
• Strong attention to detail and ability to thrive in a goal-focused work environment.
• Ability to sit for a full shift, viewing information on dual monitors, and produce high-volume, accurate work.