Coordinator Contracts

Hilton Grand Vacations; Myrtle Beach (SC); On-site; USD 40,000 - 54,000; Full time

Job summary

A leading vacation ownership company in Myrtle Beach is seeking a Contracts Coordinator to ensure accuracy and efficiency in processing vacation ownership agreements. This role involves accepting submissions from internal customers, processing contracts, and maintaining organized documentation. The ideal candidate will demonstrate strong computer skills, attention to detail, and professionalism. Flexibility in scheduling is required, along with excellent customer service abilities. The company values diversity and is an equal opportunity employer.

Qualifications

• Proficient in Microsoft Office with strong computer skills.
• Ability to handle varying schedules, including weekends and holidays.
• Demonstrated professionalism and integrity in managing tasks.
• Excellent organizational skills and reliability.
• Strong customer service orientation.
• Professional demeanor and integrity in interactions.

Responsibilities

• Accept and process worksheet submissions from internal customers.
• Generate and process vacation ownership agreements accurately.
• Maintain and organize purchaser's files per operating procedures.
• Coordinate and manage contract rescissions/cancellations.
• Maintain purchaser files and ensure proper documentation scanning.
• Support open/close procedures and daily contract processing tasks.
• Collaborate with QA and Sales to obtain required documentation.
• Respond professionally to challenging deadlines and workload changes.

Skills

Accurate and efficient computer skills

Microsoft Office proficiency

Strong attention to detail

Organizational skills

Customer service skills

Ability to multi-task

Professionalism

English proficiency

Job description

Hilton Grand Vacations is looking for a detailed Contracts Coordinator. With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the coordinator generates and processes vacation ownership agreements and related documents. The coordinator also performs back‑office duties required to complete the contract lifecycle and provides customer service to internal teams. If this sounds like something you are interested in, please apply now!

The Contract Services Coordinator

Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in‑person or via call through the end of the Coordinator’s scheduled shift.

Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.

Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.

Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.

Retrieves credit reports for applicable sales types, when needed.

Establishes and maintains the purchaser’s file per documented standard operating procedures.

Reviews signed documents for completeness as needed.

Ensures that all required documentation is organized and scanned according to documented standard operating procedures.

Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures.

Completes assigned daily activities related to opening and closing procedures.

Coordinates and processes contract rescissions/cancellations, as needed.

When requested, participates in and contributes to special projects and other temporary assignments.

Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.

Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.

Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.

Actively develops their skills and knowledge for all Contract Services operations.

Maintains proficient knowledge and understanding of Contract Services policies and procedures.

Demonstrates initiative and ability to work independently with minimal direct supervision.

Completes all required training and compliance courses according to communicated deadlines.

Carries out all other reasonable requests by management.

Required Qualifications

Accurate and efficient computer skills. Must be proficient in Microsoft Office.

Must be able to work a varying schedule, including regular weekends and holidays.

Must be reliable, have a strong attention to detail, ability to multi‑task, ability to work in a fast‑paced environment, and must have strong organizational skills.

High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.

Strong customer service skills.

Proficiency in speaking, writing, and reading English.

Preferred Qualifications

1–3 years of administrative/clerical experience in a professional environment.

Timeshare/vacation ownership experience.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.