Coordinator Quality Assurance

Hilton Grand Vacations; Myrtle Beach (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance from

401(k) with company match

Stock purchase program

Paid Time Off

Discount travel programs

Job summary

Hilton Grand Vacations is seeking a Quality Assurance Coordinator to manage contract documents and serve as the customer liaison for follow-up on incomplete paperwork and funds for new purchases.

The role requires at least 1 year of customer service experience, a high school diploma or GED, and a valid Notary license. Proficiency in Excel and flexible scheduling are essential to support sales and QA workflows.

Qualifications

• Minimum 1 year of customer service experience.
• High School Diploma or GED.
• Valid Notary License or the ability to acquire a license.
• Demonstrated proficiency in Microsoft Excel.

Responsibilities

• Sort and prepare accurate order of contract documents for new and upgrading owners.
• Act as a communication liaison between the Sale Support team and leadership during deal submissions.
• Monitor and record customer cancellation letters and assist in processing those cancellations.
• Oversee appointment scheduling workflows and QAS assignments for sale submissions.
• Coordinate and oversee site date reporting, encompassing all pending contracts and financial data.
• Review mail-out contracts for accuracy prior to mailing.
• Oversee call handling and respond to incoming calls directed to the Quality Assurance team.
• Stock items for the day, including lifting boxes up to 20 pounds.
• Maintain inventory and supplies for the QA department.
• Assist with various projects within the QA department.

Skills

Customer service

Numerical ability

Attention to detail

Microsoft Excel

Education

High School Diploma or GED

Notary License

Tools

Microsoft Excel

Job description

As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

HERE'S WHY YOU'LL LOVE IT HERE!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $20 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

As the Quality Assurance Coordinator, you will be responsible for:

• Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
• Act as a communication liaison between the Sale Support team and leadership during deal submissions
• Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
• Oversee appointment scheduling workflows and QAS assignments for sale submissions
• Coordinate and oversee site date reporting, encompassing all pending contracts and financial dataAssist in reviewing all mail out contracts for accuracy prior to being mailed out
• Oversee call handling and respond to incoming calls directed to the Quality Assurance team
• Stock items for the day which can include lifting boxes up to 20 pounds.
• Responsible for inventory and supplies for the quality assurance department
• Assist with various projects and programs that may arise in the general operations of the quality assurance department
• Assist with the resolution of audit issues

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Minimum 1 year of customer service experience.
• High School Diploma or GED.
• Valid Notary License or the ability to acquire a license.
• Demonstrated expertise in Microsoft Excel
• Ability to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.