Document Scanning Associate – Second Shift

Computer Task; Roanoke (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

CTG, a Cegeka company, seeks a Document Scanning Associate for Roanoke, VA on the second shift to support our Digital Imaging Center. You will assist with scanning, mail processing, and document prep to meet customer specifications.

Requires 1 year in a customer service role, strong typing and MS Office skills, excellent spelling/grammar, and attention to detail. Lifts up to 50 lbs. Ongoing contract with 4:30 pm–1 am shift, Monday–Friday.

Qualifications

• Minimum 1 year of experience in a Customer Service environment.
• Typing speed and accuracy are required.
• Excellent spelling, grammar, and punctuation skills.
• Experience with MS Office and data programs.

Responsibilities

• Ensure customer issues and escalations are resolved or escalated as appropriate.
• Conduct quality checks on own work to ensure accuracy and output meet standards.
• Adhere to all safety procedures and security requirements.
• Able to work independently and be part of a team.
• Perform backfile duties for absent coworkers.
• Perform other duties as assigned by Lead or Manager.
• Receive, sort, and process mail documents, packages, and supplies; notify recipients as appropriate.
• Deliver and pick-up mail on scheduled mail runs.

Skills

Typing

Data entry

Customer service

Education

High School Diploma

Tools

MS Office

Job description

CTG is seeking to fill a Document Scanning Associate - Second Shift opening for our client in Roanoke, VA in order to support our growth. You will assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

The position is an operational role with accountability for managing all aspects of digital imaging and scanning. This position is key for meeting contractual SLA's and ensuring customer orders are completed per specifications.

Candidates should have some doc scanning experience along with typing and excel skills.

Must be able to lift 50 lbs unassisted.

Location: Roanoke, VA

Duration: Ongoing contract

Shift: M-F, second shift (4:30 pm to 1 am) Shift starts on Monday

Pay Rate: $20.17/hr

Duties:

• Ensure customer issues and escalations are resolved or further escalated as appropriate.
• Conduct quality checks on own work to ensure accuracy and output meet standards.
• Adhere to all safety procedures and security requirements.
• Able to work independently and be part of a team.
• Perform backfile duties for absent coworkers.
• Perform other duties as assigned by Lead or Manager.

Mail/Shipping Responsibilities:

• Receive, sort, and process mail documents, packages, and supplies. Notify recipients as appropriate.
• Deliver and pick-up mail on scheduled mail runs.
• Perform outgoing postal and courier duties using shipping/postal systems, ensuring the most efficient and cost-effective methods.
• Track, trace, and resolve mail or courier issues.
• Fully operate, clean, and maintain all shipping and mail equipment.
• Contact third-party service providers for mail and shipping equipment if required.

Document Preparation:

• Validation/Reconciliation of boxes/files received.
• Prepare documents for scanning by removing staples, clips, rubber bands, or any type of bindings.
• Use a handheld scanner to scan the box barcode.
• Insert slip sheets at appropriate levels for document separation.
• Identify oversized documents for wide-format scanning.
• Identify undersized documents that may need special handling and escalte exception items during production to the lead.

Imaging Responsibilities:

• Operate high-speed scanning equipment to convert paper documents to digital formats.
• Perform visual quality checks on each image to ensure it meets required criteria (e.g., no double feeds, clear content, appropriate thresholds, etc.).
• Convert scanned documents, microfilm, and microfiche to digital formats.
• Ensure scanned images are indexed according to the naming mechanisms provided by the customer and/or RDIC leadership.

Essential Functions:

• Prepare customer documents for the digital imaging process.
• Check physical documents for issues that may complicate the scanning process.
• Index scanned images according to customer guidelines and additional post-imaging services.

Physical Demands:

• Minimal to moderate physical effort required. Moving boxes and loading paper into machines will be required. Project prep and scanning work will require finger dexterity and movement between machines.

Education:

• Minimum High School Diploma required.

Experience:

• At least 1 year of experience in a Customer Service environment.
• Data entry work experience (Data Entry Operator or Office Clerk preferred but not required).
• Experience with MS Office and data programs.
• Familiarity with administrative duties is beneficial.
• Typing speed and accuracy are required.
• Excellent spelling, grammar, and punctuation skills.
• Strong attention to detail and organizational skills.

Additional Role Requirements:

• Confidentiality and the ability to work in a secure environment.
• Core competencies in communication, organization, and task management.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next - working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.