Printer Maintenance Associate

Computer Task; Rocky Mount (NC); On-site; USD 33,000 - 36,000; Part time

Job summary

CTG, a Cegeka company, is seeking a Printer Maintenance Associate in Rocky Mount, NC. The role requires driving between client locations with mileage reimbursed; use of your own vehicle is expected. Duties include service delivery, training, and remote/onsite problem solving for printer equipment.

Pay is $24.00 to $26.00 per hour, with hours M-F 9:00 AM to 5:00 PM. The position emphasizes customer service, accurate reporting, and collaboration with multiple teams to meet SOWs and billing needs.

Qualifications

• Read, write and follow basic English instructions.
• Customer service and communication skills required.
• 1-2 years experience resolving customer and equipment printing issues.
• Basic equipment problem solving and diagnosis per training provided.

Responsibilities

• Manage client relationships as the primary contact for equipment support.
• Provide on-going end user training on equipment.
• Perform basic device maintenance and replace operator-accessible parts as per specs.
• Provide IP address support and diagnose equipment issues.
• On-site and remote device management and support coordination.
• Escalate issues and coordinate service with internal and third parties.
• Install printer drivers and map printers to PCs; report activity for billing.

Skills

Customer service

Communication

English literacy

Multi-tasking

Independent work

Troubleshooting

Issue resolution

Task coordination

Account tracking

Printing issues

Education

High School diploma

Job description

Job Title:

Printer Maintenance Associate

Location:

Rocky Mount, NC

Job Type:

Hourly Consultant

Hours:

M-F 9:00 AM to 5:00 PM

Pay:

$24.00 to $26.00 per hour

The position will be driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver’s license and MVR Check (no more than one moving violation inthepast three years).

Essential Functions:

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Company and 3rd party)
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-Xerox device management as required
• Perform remote device monitoring and remote solve (Company Device Management)
• Identify and promote Company Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform data entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

Skills and Qualifications:

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues

Education:

• Minimum: High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.