Document Scanning Associate

Computer Task; Richmond (VA); On-site; USD 26,959; Part time

Job summary

A leading technology services provider is seeking a Document Scanning Associate in Richmond, VA. This operational role focuses on digital imaging and scanning, ensuring customer orders are met according to specifications. Responsibilities include managing document preparation, quality checks, and operating scanning equipment. Candidates should have a minimum of a high school diploma, experience in customer service, and strong attention to detail. The position offers a pay rate of $19.57/hr with the potential for full-time conversion based on performance.

Qualifications

• Minimum of 1 year in a customer service environment.
• Experience with data entry work is preferred.
• Familiarity with administrative duties is beneficial.

Responsibilities

• Ensure customer issues are resolved or escalated appropriately.
• Conduct quality checks on work to ensure accuracy.
• Operate high-speed scanning equipment.

Skills

Attention to detail

Communication

Organization

Typing speed and accuracy

Problem-solving

Education

High School Diploma

Tools

MS Office

Job description

Overview

CTG is seeking to fill a Document Scanning Associate opening for our client in Richmond, VA to support growth. You will assist with day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

The position is an operational role with accountability for managing all aspects of digital imaging and scanning. This position is key for meeting contractual SLA’s and ensuring customer orders are completed per specifications.

Location: Richmond, VA

Duration: Ongoing contract

Shift: M-F 8 am - 5 pm, overtime potential

Pay Rate: $19.57/hr, potential to be converted to FT employee based on performance

Responsibilities

• Ensure customer issues and escalations are resolved or further escalated as appropriate.
• Conduct quality checks on own work to ensure accuracy and output meet standards.
• Adhere to all safety procedures and security requirements.
• Able to work independently and be part of a team.
• Perform backfile duties for absent coworkers.
• Perform other duties as assigned by Lead or Manager.

Mail/Shipping Responsibilities

• Receive, sort, and process mail documents, packages, and supplies. Notify recipients as appropriate.
• Deliver and pick-up mail on scheduled mail runs.
• Perform outgoing postal and courier duties using shipping/postal systems, ensuring the most efficient and cost-effective methods.
• Track, trace, and resolve mail or courier issues.
• Fully operate, clean, and maintain all shipping and mail equipment.
• Contact third-party service providers for mail and shipping equipment if required.

Document Preparation

• Validation/Reconciliation of boxes/files received.
• Prepare documents for scanning by removing staples, clips, rubber bands, or any type of bindings.
• Use a handheld scanner to scan the box barcode.
• Insert slip sheets at appropriate levels for document separation.
• Identify oversized documents for wide-format scanning.
• Identify undersized documents that may need special handling and escalate exception items during production to the lead.

Imaging Responsibilities

• Operate high-speed scanning equipment to convert paper documents to digital formats.
• Perform visual quality checks on each image to ensure it meets required criteria (e.g., no double feeds, clear content, appropriate thresholds, etc.).
• Convert scanned documents, microfilm, and microfiche to digital formats.
• Ensure scanned images are indexed according to the naming mechanisms provided by the customer and/or RDIC leadership.

Essential Functions

• Prepare customer documents for the digital imaging process.
• Check physical documents for issues that may complicate the scanning process.
• Index scanned images according to customer guidelines and additional post-imaging services.

Physical and Mental Demands

• Physical Demands: Minimal to moderate physical effort required. Moving boxes and loading paper into machines will be required. Project prep and scanning work will require finger dexterity and movement between machines.
• Mental Demands: Problem-solving, written and verbal communication, information comprehension, and mental acuity are required.

Education and Experience

• Education: Minimum High School Diploma required.
• Experience: At least 1 year of experience in a Customer Service environment.
• Data entry work experience is preferred but not required.
• Experience with MS Office and data programs.
• Familiarity with administrative duties is beneficial.
• Typing speed and accuracy are required.
• Excellent spelling, grammar, and punctuation skills.
• Strong attention to detail and organizational skills.

Skills and Other Requirements

• Strong ability to handle and manage large volumes of documents.
• Ability to work effectively under deadlines.
• Willingness to learn new skills and adapt when priorities change.
• Confidentiality and the ability to work in a secure environment.
• Core competencies in communication, organization, and task management.

Apply

To be considered, apply directly to this requisition using the provided link. For additional information, please contact Krista Eckard at Krista.Eckard@ctg,com. Kindly forward this to interested parties. Thank you.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

Equal Opportunity and About CTG

CTG, a Cegeka company, is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is committed to promoting employment opportunities for members of protected classes.