Field Representative I, Document Imaging

Ricoh Americas Corporation; Atlanta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Corporate HR Specialist – Field Representative I in a document imaging environment. The role involves preparing, scanning, and validating paper documents to ensure high-quality electronic images, with an emphasis on accuracy and meeting tight deadlines.

Responsibilities include handling scanning workflows, organizing workspaces, and collaborating with teams to maintain output standards while supporting customer satisfaction in a production facility setting.

Qualifications

• High school diploma or equivalent.
• Basic PC skills.
• Basic data entry experience.
• Basic typing and data entry skills.
• Intermediate computer skills including Microsoft Office Word, Outlook, and Excel.

Responsibilities

• Convert hard copy documents to electronic imaging format.
• Prepare documents for scanning (remove staples, paperclips, etc.).
• Verify image quality and completeness against paper records.
• Correct image/document errors and reprocess as needed.
• Maintain productivity and quality per standards.
• Ensure scanned records are accurate and clear.

Skills

Attention to detail

Teamwork

Adaptability

Critical thinking

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Overview

Corporate HR Specialist – Field Representative I, Document Imaging

Position profile: Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

Responsibilities

• Perform full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
• Prepare documents for scanning by removing staples, paperclips, rubber bands, etc., for the document scanning process.
• Review the paper record against the electronic document to verify image quality and missing documents.
• Verify and validate image/document errors and make necessary changes as needed.
• Maintain productivity and quality levels in accordance with current standards.
• Review each scanned record for accuracy and clearness of the scanned product.
• Scan all new documentation received and loose paperwork.
• Meet deadlines in a fast-paced environment while maintaining quality and error-free work.
• Achieve Time Productive statistics by meeting established standards.
• Maintain optimal machine performance, maintenance (clearing jams, refilling toner, etc.).
• Complete all paperwork in a timely, accurate, and legible manner.
• Communicate problems effectively and promptly to the manager.
• Avoid assembly errors by maintaining an organized workstation.
• Achieve customer satisfaction by performing error-free jobs per customer specifications using imaging technology for Digital Mail and Imaging operations.
• Duties may include shipping and receiving and handling of USPS.
• Additional duties may be assigned as needed.

Qualifications

• High school diploma or equivalent.
• Basic PC skills.
• Basic computer data entry experience.
• Basic typing and data entry skills.
• Intermediate computer skills including Microsoft Office Word, Outlook, and Excel.

Knowledge, Skills and Abilities

• Utilizes critical thinking and detailed work skills.
• Ability to perform repetitive tasks and maintain focus.
• Ability to retain information and maintain a high level of accuracy.
• Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Adaptable to changing situations and flexible.
• Well organized and able to multi-task and meet deadlines.
• Ability to interact with EDMS, computer databases and other software.
• Ability to analyze situations, problems, and information, and take appropriate action.
• Ability to perform repetitive work by performing tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Working Conditions and Physical Demands

• Ability to work multiple shifts including nights, weekends, overtime and holidays depending upon work volume and customer needs.
• Must be able to work in a production facility with moderate to high noise levels.
• Deals with moderate stress levels and can cope with stressful situations for extended periods.
• Position often requires standing for at least eight hours per day.
• May involve lifting and moving supplies weighing up to 50 lbs from the floor to waist height, carrying up to 10 feet, and lowering back to the floor.