Document Review Supervisor

Jobtailor; Missoula (MT); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Jobtailor seeks a seasoned Lead for the Document Review team to supervise daily operations, ensure timely, accurate workloads, and drive process improvements. The role collaborates with QA and Program Office to align with quality standards and maintain compliance with legal requirements.

The ideal candidate demonstrates strong leadership, data analysis, and effective communication, with experience in project management and a focus on performance outcomes. Hybrid work options available.

Qualifications

• Leadership experience or college degree preferred.
• Ability to pass required background screening.
• Willingness to work flexible and/or extended hours if needed.
• Remote/hybrid position requires reliable internet.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Lead and supervise the document review team to ensure timely, accurate workloads.
• Communicate departmental decisions, priorities, and expectations to team.
• Collaborate with QA and Program Office to align with quality standards.
• Ensure compliance with applicable legal requirements, standards, policies, and procedures.
• Analyze data, identify trends, and recommend actions to improve performance.

Skills

Leadership Experience

Data Analysis

Process Improvement

Effective Communication

Project Management

Education

Two years leadership experience or college degree preferred

Tools

Docuware

Computer Systems

Software Utilization

Job description

• Lead and supervise the document review team to ensure accurate, timely completion of assigned workloads.
• Communicate departmental decisions, priorities, and performance expectations to team members.
• Collaborate with Quality Assurance and Program Office teams to align work activities with quality monitoring standards.
• Ensure compliance with applicable legal requirements, standards, policies, and procedures.
• Analyze data, identify trends, and recommend actions to improve performance outcomes.
• Identify and implement process improvement initiatives.
• Maintain the knowledge and skills necessary to coordinate workflow.
• Oversee daily packet processing activities.
• Recruit, hire, train, develop, and supervise staff members.
• Meet customer service objectives to support positive business growth and development.
• Communicate effectively in both verbal and written formats.
• Demonstrate effective problem-solving and decision-making skills.
• Utilize computer systems and software efficiently to support departmental functions.
• Manage and oversee special projects and assigned initiatives.
• Participate in and assign professional development and training activities.
• Prioritize and manage multiple responsibilities effectively.
• Collaborate with IT on Docuware maintenance issues.
• Resolve escalated concerns from internal clients in a professional and timely manner.
• Report to an assigned office location periodically or as business needs require.
• Other duties as assigned.

Requirements

• Two years of leadership experience or a college degree preferred
• Ability to meet requirements outlined by applicable program contracts
• Comfortable speaking before groups and delivering information in a professional manner
• Ability to work flexible and/or extended hours, if needed, to meet job requirements
• Ability to pass required background screening
• Employees must provide their own reliable internet if working a remote/hybrid position.

Core Competencies

Demonstrates strong leadership and team management skills, with a focus on process improvement, compliance, and effective communication. Proficient in data analysis and project management to enhance performance outcomes and support business growth.

Highest-signal resume keywords

• Leadership Experience
• Data Analysis
• Process Improvement
• Effective Communication
• Project Management

Hard Skills

• Data Analysis
• Process Improvement
• Document Review
• Compliance Management
• Packet Processing

Soft Skills

• Problem-Solving
• Decision-Making
• Team Development
• Customer Service
• Effective Communication

Industry Keywords

• Quality Assurance
• Legal Compliance
• Performance Monitoring
• Training and Development
• Workflow Coordination

Tools & Technologies

• Docuware
• Computer Systems
• Software Utilization