Document Production Specialist (1st Shift)

RRD Company; Columbus (OH); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

RRD Company in Columbus, Ohio is hiring a Document Production Associate for 1st shift (Tuesday-Saturday, 6:00am–3:00pm). This full-time role provides word processing and document production services for clients, with hourly compensation of $16.59–$22.50.

You will log work, assess requests, edit and proof documents, coordinate workflows, and meet deadlines. Strong MS Office skills, attention to detail, good organization, and at least one year of document production experience are required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience, preferably in a legal, banking or large corporate environment.
• Skilled in MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Familiar with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast paced environment.
• Ability to communicate professionally both verbally and in writing.
• Must be self-motivated with a positive attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Use logs and tracking software for all document production work.
• Assess job requests and ensure completion of tasks throughout the lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit, proof, convert, create, transcribe or complete document production requests per procedures.
• Demonstrate proficiency with equipment/technology and hardware.
• Communicate with team, lead, supervisor or client on deadlines.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Foster proactive service improvements and client relationship building.
• Perform quality assurance on work as requested.
• Adhere to company and client policies.
• Use equipment and supplies cost-effectively.

Skills

MS Office

Typing

Attention to detail

Time management

Communication

Customer service

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

RRD Company in Columbus, Ohio is hiring a Document Production Associate for 1st shift (Tuesday-Saturday, 6:00am–3:00pm). This full-time role provides word processing and document production services for clients, with hourly compensation of $16.59–$22.50.

You will log work, assess requests, edit and proof documents, coordinate workflows, and meet deadlines. Strong MS Office skills, attention to detail, good organization, and at least one year of document production experience are required.