Sr Document Production Associate - 2nd Shift

RR Donnelley; Columbus (OH); On-site; USD 24,438 - 33,709; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

RR Donnelley is hiring a Senior Document Production Associate in Columbus, OH. In this hybrid role, you will be responsible for providing word processing and document production services.

The position requires a high school diploma and at least 3 years' experience in a professional environment. You will assist in all document production processes while ensuring quality and accuracy, alongside advanced MS Office skills. The role offers competitive hourly pay with a range of benefits.

Qualifications

• Minimum 3 years’ experience in a legal, banking, or corporate environment.
• Adept at handling sensitive and/or confidential documents.
• Ability to work independently and as part of a team.

Responsibilities

• Perform document production work as per established policies.
• Troubleshoot complex software or hardware problems.
• Assist junior staff members with training and document preparation.

Skills

MS Office software (Word, Excel, PowerPoint)

Document production

Strong keyboarding and typing skills

Excellent verbal and written communication skills

Customer service skills

Attention to detail

Ability to troubleshoot software and equipment issues

Education

High school diploma or equivalent

Higher level education preferred

Job description

Job Description

Location: Columbus, OH, hybrid

2nd Shift: Tues - Sat, 3pm to 12am. Qualifies for an additional $1.75/hour shift differential pay.

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self‑motivated with positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $17.74/hour to $24.47/hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.