Document Processing Operations Manager

NetVendor; Tualatin (OR); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Generous paid time off

Maternity Leave

Employee Assistance Program

Disability insurance

HSA/FSA

Company-paid life insurance

Job summary

NetVendor is seeking a manager to own the performance of the Document Processing team and lead the Processing Supervisors who run it day to day. This role is a leader-of-leaders position focused on setting standards, developing supervisors, and driving efficiency, quality, and retention as the function scales with the business.

You will shape staffing, capacity planning, and cross-functional collaboration to ensure throughput and accuracy in a high-volume environment, while partnering with HR on

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years in document processing or shared services.
• 2+ years managing people leaders.
• Strong analytics, KPI framing, and data-driven decision making.
• Experience improving efficiency in high-volume operations.

Responsibilities

• Lead and develop a team of Processing Supervisors, cascading department goals to frontline teams.
• Own staffing strategy, capacity planning, and workload balancing across shifts and queues.
• Drive engagement and retention through succession planning and recognition.
• Set and monitor service level targets and operating standards for the department.
• Sponsor implementation of new tools, systems, and procedures and drive adoption.
• Partner cross-functionally with Product, Support, and Client Success to fix upstream causes.

Skills

People leadership

Analytical skills

Change management

Communication

Process improvement

Education

Bachelor's degree or equivalent

Job description

NetVendor is seeking a manager to own the performance of the Document Processing team and lead the Processing Supervisors who run it day to day. This role is a leader-of-leaders position focused on setting standards, developing supervisors, and driving efficiency, quality, and retention as the function scales with the business.

You will shape staffing, capacity planning, and cross-functional collaboration to ensure throughput and accuracy in a high-volume environment, while partnering with HR on