Document Management Technician II

Socket.dev; Colorado; Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Lifetime pension

457B Retirement Plan

PTO and holidays

Medical/dental/vision plans

Job summary

Denver Human Services is seeking a Document Management Technician II to support the FAAD unit in processing public assistance applications. You will review PEAK and paper documents, verify information, and input data into CBMS/WMS while maintaining high accuracy and efficient workflow.

The role emphasizes strong organizational skills, attention to detail, and the ability to communicate with clients and team members in a fast-paced environment.

Qualifications

• Proficient time management and organization skills.
• Strong teamwork and customer service abilities.
• Ability to learn and adapt to changing processes for public assistance programs.

Responsibilities

• Review PEAK/Paper applications and documents for eligibility.
• Communicate with clients to verify information essential for eligibility.
• Index and organize paper applications and documents using Adobe Pro and other tools.
• Enter data and manage workflow tasks in CBMS/WMS and related systems.
• Perform quality assurance to ensure accuracy of completed tasks.

Skills

Time management

Teamwork

Customer service

Adaptability

Detail-oriented

Problem-solving

Education

High school diploma or GED

Tools

CBMS

WMS

Adobe Pro

Excel

Job description

About Our Job

Document Management Technician II

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.53 - $33.80, however the target hiring range is $21.47 - $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to be in office 3 days a week and work from home 2 days per week. Please note, during initial training you may be required to work in office 5 days per week. In office days may be spent at a variety of Denver Human Services locations around the Denver metro based on business need. These locations include the Richard T. Castro Human Services Center (1200 N. Federal Blvd), the Arie P. Taylor Municipal Center (4685 Peoria St.), and the Denver Human Services East Office (3815 Steele St.).

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Family and Adult Division (FAAD) of Denver Human Services is seeking out a flexible, adaptable, and detail-oriented individual to serve as a Document Management Technician II. In this role, you will be tasked with working in the application cells and conduct various aspects of document management operations. The App Cell team within FAAD processes incoming PEAK and Paper Applications in Denver County from clients who are applying for public assistance programs (Food Assistance, Financial, Medicaid, and TANF). Duties for this role include application initiation in Colorado Benefits Management System (CBMS), scheduling eligibility interviews in work management system (WMS), tracking production on various excel and other Microsoft worksheets, occasional client contact via phone and determining program needs such as redetermination or new application processing and creating tasks for eligibility workers to determine eligibility.

Specifically, as a Document Management Technician II you will:

• Application and Document Assessment
  • Reviews PEAK/Paper applications and/or documents submitted by clients for public assistance programs.
  • Confirm that the applications and documents are complete and meet the required standards for approval, forwarding applications and/or documents to the Supervisor or Lead when processing is required in another county.
• Client Interaction
  • Communicate with clients via phone to verify information submitted on documents crucial for determining eligibility for assistance programs.
• Database Research
  • Conduct comprehensive research in Colorado Benefits Management System (CBMS) and/or Work Management System (WMS) to identify key information and data elements related to submitted applications and documents.
• Document Indexing
  • Organize paper applications and/or documents.
  • Utilizing Adobe Pro and other software to ensure indexed images meet established quality standards.
• Data Input and Workflow Management
  • Apply knowledge in public assistance programs and utilize information gathered from database research to input essential data.
  • Classify and direct relevant applications and/or documents, establishing workflow tasks within the systems.
• Quality Assurance
  • Performs quality assurance by meticulously reviewing and confirming the accuracy of completed tasks, addressing, and resolving any identified errors through effective communication.
• Procedure and Workflow Enhancement
  • Evaluate, suggest, and implement modifications to procedures and workflow, ensuring efficient and effective document management.
• Issue Tracking and Communication
  • Track and report any issues that arise during document management operations, ensuring timely communication.
• Additional Responsibilities
  • Perform other duties as assigned, contributing to the overall success of the team and organization.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Proficient time management skills
• Exceptional teamwork and customer service capabilities
• Effectiveness in both individual and team-oriented work
• Eagerness to learn and comprehend all essential documents and processes for success in this role
• Capable of thriving in a fast-paced work environment.
• Capacity to adjust to frequent process changes.
• Proficient in handling diverse spreadsheets and managing extensive data entry tasks.
• Capable of independently problem-solving and resolving issues with minimal guidance from superiors.
• Adaptable work schedule, including the potential for mandatory overtime as needed.
• Demonstrates a stable and reliable work history
• Experience working in Colorado Benefits Management System (CBMS) preferred, but not required
• Experience determining eligibility for governmental assistance or other eligibility preferred, but not required

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Two (2) years of clerical experience and one (1) year of experience as a Document Management Technician I.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

License/Certifications: None

Application Deadline

This position is expected to stay open until September 27. Please submit your application as soon as possible and no later than September 27 at 11:59 PM.

About Everything Else

Job Profile

CC3144 Document Management Technician II

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

Though the full range is listed, our expected hiring range is between $21.47 - $28.17.

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.