Child Support Enforcement Technician II

City and County of Denver; Denver (CO); Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

Defined benefit pension

457B retirement plan

PTO 140 hours in first year

12 paid holidays

Health, dental and vision benefits

Job summary

City and County of Denver's Denver Human Services is seeking a Child Support Enforcement Technician II to support interstate enforcement efforts and ensure timely, compliant action on orders. You will interview customers, apply automated and manual remedies, locate case information in state systems, and prepare cases for court hearings.

If you bring attention to detail, strong critical thinking, and the ability to manage multiple tasks in a fast-paced public service environment, you'll fit right

Qualifications

• Experience with interstate child support cases.
• Public service mindset and strong critical thinking.
• Ability to manage multiple high-priority tasks in a fast-paced environment.
• Proficiency with ACSES, CBMS, Adobe and Microsoft Office is a plus.

Responsibilities

• Interview customers and gather case information for ongoing child support.
• Apply automated or manual enforcement remedies (income assignments, health insurance deductions, liens, intercepts, suspensions, etc.).
• Locate information using systems to enforce child support orders.
• Meet with clients to explain services and coordinate stipulations and settlements.
• Prepare cases for court hearings and organize relevant documents.
• Monitor and evaluate cases to improve outcomes.

Skills

Interstate child support

Critical thinking

Attention to detail

Multitasking

Customer engagement

ACSES

CBMS

Adobe

Microsoft Office

Education

High school diploma or GED

Tools

ACSES

CBMS

Adobe

Microsoft Office

Job description

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $27.50 . We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation & ScheduleThe City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you are expected to work 3 days at our Castro office and two days from home after fully trained. During the training period, candidates may work from the Castro office five days a week. Flexibility is required, as the number of in-person or remote days may vary depending on the training and the candidate's needs. Employees must work within the state of Colorado on their off-site days.Who We Are & What You’ll DoAt Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.Division of Economic Security:Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).Child Support Services (CSS) is currently seeking highly skilled applicants for the position of Child Support Enforcement Technician II. This posting will be used to fill multiple Child Support Enforcement Technician II positions. One of the positions will be an Intergovernmental Child Support Enforcement Technician II, working with other state child support agencies.Specifically, as a Child Support Enforcement Technician II you will:Completes the early intervention process by interviewing customers as well as researching and gathering any remaining relevant information and all necessary case documentation to provide ongoing child support case management services.Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based upon unique case and individual situations and further utilize critical thinking to determine whether any resources are available to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability in general.Determines and employs appropriate automated or manual enforcement remedies including but not limited to: income assignments, deductions for health insurance, liens on bank accounts, tax refund intercepts, lottery intercepts, suspension of licenses, reporting to credit bureaus, contempt citations, judgments and interstate cases.Utilize various systems and processes to locate information regarding the parties to support the enforcement of the child support orders.Meets with and communicates with clients regarding explanation of child support enforcement services, processes and requirements as well as coordinates stipulations and settlements.Assess, plan, monitors and evaluates cases to improve outcomes for assigned child support cases.Prepares cases for court hearings by organizing case files to include relevant documents for legal proceedings as well as prepare legal documents for individual cases as required.Performs other related duties as assigned.What You’ll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.Our ideal candidate has some or all the following experience, skills, and characteristics:Experience working with interstate child support cases.A passion for public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail.Experience with managing multiple high priority tasks in a fast-paced work environment.Exhibits agility in an evolving work environment.Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact.Experience with ACSES, CBMS, Adobe and Microsoft suite is a plus.Valid Driver's License preferred.Required Minimum QualificationsEducation requirement: Graduation from high school or the possession of a GED, HiSET or TASC CertificateExperience Requirement: Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related fieldEducation/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirementsApplication DeadlineThis position is expected to stay open until September 27th, 2026. Please submit your application as soon as possible and no later than September 27th 2026 at 11:59 PM.About Everything ElseJob ProfileCS2901 Child Support Technician IITo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeUnlimitedPosition Salary Range$23.89 - $35.84Target Pay$23.89-$27.50/hourAgencyDenver Human ServicesRedeployment during Citywide EmergenciesCity and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish.