Denver Human Services IT Desktop Support Technician

denver; United States; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

Paid time off (PTO)

Paid holidays

Medical, dental and vision plans

Job summary

The City and County of Denver is hiring an IT Desktop Support Technician II to deliver desktop and software support in a customer‑facing role at the Richard T. Castro Building in Denver.

The position includes hands‑on hardware/software tasks and collaboration with a team to resolve issues and document resolutions. Qualifications include a high school diploma or GED and 4 years of IT desk/legacy system support, with CJIS clearance to be obtained during the probationary period.

Qualifications

• High school diploma or GED required.
• 4 years of IT experience providing user desktop support.
• CJIS clearance required within probationary period.
• Valid driver’s license at time of application.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests in a timely and accurate manner.
• Maintain inventory of equipment and services.
• Support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.

Skills

Windows support

Office 365

Intune

Endpoint Configuration Manager

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Endpoint Configuration Manager

Microsoft Intune

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 13,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $28.00 - $31.00/hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

This is a customer-facing position that is in person and will be located at the Richard T. Castro Building at 1200 Federal Boulevard, Denver, CO 80204. After passing a 6-month probation period, one work from home day per week may be an option as business needs allow. The candidate selected for this position will also need to operate a City vehicle and travel to varying locations in the Denver Metro area.

What You'll Do

As an IT Desktop Support Technician on our team, you will be responsible for supporting hardware and software at Denver's Department of Human Services. You will work with other technicians to resolve issues and document the resolution.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests worked in a timely and efficient manner.
• Maintain computerized inventory of equipment and specialized services.
• Support and troubleshoot computer peripherals and mobile devices in a production setting.
• Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base.
• Assist and support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.
• Communicate effectively with customers and teammates in both written and verbal forms.
• Perform other duties as assigned.

What You'll Bring

• Excellent communication and customer service skills.
• Well-rounded knowledge of Microsoft Windows operating system support.
• Experience supporting Microsoft Office Suite applications.
• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.
• Familiarity with ServiceNow ITSM is a plus.
• Ability to physically perform tasks that involve walking, standing, reaching, bending, crouching, and lifting up to 50 lbs.

Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: Requires a valid Driver's License at the time of application.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Application Deadline

Application Deadline: September 20th at 11:59 p.m. MST.

About Everything Else

Job Profile: CI1659 IT Technician II

Position Type: Unlimited

Position Salary Range: $25.30 - $37.96

Target Pay: $28.00 - $31.00/hour, based on experience and education

Agency: Technology Services

Redeployment during Citywide Emergencies