Document Custody Operations Associate (Onsite & Growth)

M&T Bank; Buffalo (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank is seeking an Operations Associate to join the Document Custody team in Buffalo. This entry‑level, office‑based role focuses on reviewing and releasing mortgage and select non‑mortgage documents for institutional clients, with thorough training provided.

You will verify documentation, manage data in internal systems, and coordinate with vault and mail teams. The position offers hands‑on training, clear expectations, and opportunities for advancement within a structured financial

Qualifications

• Associate’s degree, or two years of prior work experience.
• Comfort working in an office or operational environment
• Basic computer proficiency, including daily use of email and internal systems
• Basic Excel skills and experience working with spreadsheets
• Clear written and verbal communication skills
• Strong organizational and time‑management abilities
• Ability to work under deadlines while maintaining accuracy
• Motivated, ambitious mindset with interest in career growth

Responsibilities

• Review and verify physical and electronic mortgage and non‑mortgage documents received from institutional clients
• Confirm that correct documentation and authorized signatures are present, following established custodial agreements and review guidelines
• Match document information to data housed in an internal document tracking system and update records as files move through the process
• Process document release requests by: Verifying the request details, coordinating with the internal vault team to retrieve files, confirming retrieved documents are accurate and complete, and routing approved documents to the mail team for secure shipment
• Document and update any exceptions or discrepancies identified during review
• Work from a daily queue, with an expected volume of approximately 5-10 requests per day
• Adhere to company risk, regulatory, and internal control standards, escalating issues when appropriate
• Support a collaborative team environment that reflects the company’s values and commitment to belonging

Skills

Attention to detail

Customer service experience

Strong organizational and time‑manager

Clear written and verbal communication

Education

Associate’s degree or 2 years work experience

Tools

Excel

Job description

M&T Bank is seeking an Operations Associate to join the Document Custody team in Buffalo. This entry‑level, office‑based role focuses on reviewing and releasing mortgage and select non‑mortgage documents for institutional clients, with thorough training provided.

You will verify documentation, manage data in internal systems, and coordinate with vault and mail teams. The position offers hands‑on training, clear expectations, and opportunities for advancement within a structured financial