Banking Services Operations Associate IV - Escrow Administration

M&T Bank Corporation; Buffalo (NY); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation is seeking a detail-focused professional to maintain and monitor tax, escrow, and insurance activities for serviced loans in Buffalo, NY. You will research and resolve complex customer issues and participate in departmental projects as requested.

The role emphasizes accurate data entry, document reviews, and adherence to risk and regulatory standards. Strong communication abilities and problem-solving skills are required.

Qualifications

• Associate degree or 3 years combined education/work experience.
• Proficiency with computers, spreadsheets and word processing software.
• Strong written and verbal communication skills; complex problem solving.

Responsibilities

• Perform complex data entry and analysis related to Insurance, Tax, Escrow and Mortgage Insurance.
• Review and validate non-standard documents and requests.
• Support escrow administration for serviced loans and complete reconciliations.

Skills

Proficiency with PC and office apps

Strong verbal and written skills

Problem-solving skills

Excel

Word processing

Education

Associate's degree

Bachelor's degree

Tools

Excel

Word

Job description

Overview

Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements. Researches and resolves complex customer issues. Participates in departmental projects as requested.

Primary Responsibilities

• Complex data entry/system updates, analysis and Interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete non-standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete document reviews and/or preparation of greater complexity.
• Respond to and/or initiate non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts.
• Complete intermediate level reconciliations and analyses related to escrow activities.
• Contact customers and/or vendors as required to complete escrow-related activities.
• Participate in departmental projects and implementation as assigned.
• Draft and review procedures as requested.
• Identify process improvement opportunities in the area to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position completes operations work in providing escrow administration support for serviced loans.

Education and Experience Required

Associate's degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience Proven customer service experience Proficiency with personal computers as well as pertinent spreadsheet and word processing software Strong verbal and written communication skills Demonstrated complex problem-solving skills.

Education and Experience Preferred

Bachelor’s degree M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

• competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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