Operations Associate

500 Baystate Wing Hospital; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Baystate Health's Baystate Wing Hospital Palmer, MA, seeks a unit secretary who provides indirect care in the department, transcribes physician orders, and compiles records to support patient care. You will organize workflows, maintain lab and imaging records, and communicate with patients, families, and staff to ensure safety and accuracy.

This role emphasizes confidentiality, HIPAA compliance, and collaboration across disciplines, with standard full-time hours and a focus on patient-centered

Qualifications

• Ability to read and communicate effectively in English
• Additional languages preferred
• Basic computer knowledge
• Work processing

Responsibilities

• Performs all aspects of job in an environment that optimizes patient/staff safety and reduces the likelihood of medical/health care errors. Interacts professionally with patient/family/staff and involves patient/family/staff
• Treats patients, families, staff, and visitors with respects and dignity. Functions as liaison between administration, patients, peers, and other healthcare providers. Participates actively in problem solving within the department/between departments
• Communicates with supervisor and peers. Establishes and maintains effective communication and good working relationship with other departments. Demonstrates an ability to be flexible, organized and functions under stressful situations
• Utilizes initiative; strives to maintain steady level of productivity; self-motivation; manages activity and time; does not waste time
• Approaches family and visitors in a kind and professional manner. Gives explanations and verbal reassurances consistently to family and visitors. Fosters communication between multiple disciplines on the behalf of the patient. Participates in informal conferences involving the care of patients. Answers the telephone and intercom in a timely and polite professional manner, directs calls appropriately, and takes messages. Communicates ideas for improvement to the unit manager/charge nurse
• Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families, when applicable. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors
• Organizes and manages activities to show consideration of the unit as a whole. Reflects knowledge and judgment in decisions and actions within the job description of the unit secretary
• Is aware of patient condition and whereabouts when patient is out of the unit. Transcribes orders within timely manner. Enters orders correctly into the computer/Demonstrates knowledge of computer system
• Maintains current copies of lab results and x-rays and makes them available to staff. Orders supplies within nurses station and stocks as required. Maintains accuracy of Kardex to ensure complete and accurate patient care
• Alerts nursing staff to abnormal lab test results. Maintains logbooks in the department. Assists other staff members as needed with transferring and transporting of patients. Accepts additional assignments willingly
• Works at maintaining good rapport and a cooperative working relationship with peers. Adheres to dress code, appearance is neat and clean. Reports to work on time and as scheduled, completes work within designated time
• Wears identification while on duty, uses computerized punch time system correctly. Represents the organization in a positive and professional manner. Complies with all organizational policies regarding ethical business practices
• Communicates the mission, ethics and goals of the facility, as well as the mission statement of the department and hospital. Completes annual education requirements. Maintains regulatory requirements
• Maintains patient confidentiality at all times following HIPAA requirements. Completes in-services and returns in a timely fashion
• Attends annual review and department in-services, as scheduled. Attends at least 4 staff meetings annually, reads all monthly staff meeting minutes

Skills

English Proficiency

Additional languages

Basic computer knowledge

Word processing

Education

High School Diploma

Job description

Job Summary

Summary: Provides indirect care in the department setting. Meets communication needs of the department. Transcribes physician orders from records. Prepares and compiles records in the department.

Job Responsibilities

• 1) Performs all aspects of job in an environment that optimizes patient/staff safety and reduces the likelihood of medical/health care errors. Interacts professionally with patient/family/staff and involves patient/family/staff
• 2) Treats patients, families, staff, and visitors with respects and dignity. Functions as liaison between administration, patients, peers, and other healthcare providers. Participates actively in problem solving within the department/between departments
• 3) Communicates with supervisor and peers. Establishes and maintains effective communication and good working relationship with other departments. Demonstrates an ability to be flexible, organized and functions under stressful situations
• 4) Utilizes initiative; strives to maintain steady level of productivity; self-motivation; manages activity and time; does not waste time
• 5) Approaches family and visitors in a kind and professional manner. Gives explanations and verbal reassurances consistently to family and visitors. Fosters communication between multiple disciplines on the behalf of the patient. Participates in informal conferences involving the care of patients. Answers the telephone and intercom in a timely and polite professional manner, directs calls appropriately, and takes messages. Communicates ideas for improvement to the unit manager/charge nurse
• 6) Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families, when applicable. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors
• 7) Organizes and manages activities to show consideration of the unit as a whole. Reflects knowledge and judgment in decisions and actions within the job description of the unit secretary
• 8) Is aware of patient condition and whereabouts when patient is out of the unit. Transcribes orders within timely manner. Enters orders correctly into the computer/Demonstrates knowledge of computer system
• 9) Maintains current copies of lab results and x-rays and makes them available to staff. Orders supplies within nurses station and stocks as required. Maintains accuracy of Kardex to ensure complete and accurate patient care
• 10) Alerts nursing staff to abnormal lab test results. Maintains logbooks in the department. Assists other staff members as needed with transferring and transporting of patients. Accepts additional assignments willingly
• 11) Works at maintaining good rapport and a cooperative working relationship with peers. Adheres to dress code, appearance is neat and clean. Reports to work on time and as scheduled, completes work within designated time
• 12) Wears identification while on duty, uses computerized punch time system correctly. Represents the organization in a positive and professional manner. Complies with all organizational policies regarding ethical business practices
• 13) Communicates the mission, ethics and goals of the facility, as well as the mission statement of the department and hospital. Completes annual education requirements. Maintains regulatory requirements
• 14) Maintains patient confidentiality at all times following HIPAA requirements. Completes in-services and returns in a timely fashion
• 15) Attends annual review and department in-services, as scheduled. Attends at least 4 staff meetings annually, reads all monthly staff meeting minutes

Required Work Experience

• None

Preferred Work Experience

• None

Listed Skills and Competencies

• 1) Ability to read and communicate effectively in English
• 2) Additional languages preferred
• 3) Basic computer knowledge
• 4) Work processing

Education

• High School Diploma (Required)

Certifications

• Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $20.68 - $24.12

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield