SPD Service Coordinator

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 77,738,000 - 105,676,000; Full time

Benefits offered by this job

Excellent Compensation

Health insurance

Generous PTO and education support

Job summary

Baystate Health in Springfield, MA, is seeking a Service Coordinator – Sterile Processing for a full-time night shift. You will lead sterile processing operations, mentor staff, ensure compliance with AAMI, JC, OSHA, and drive quality improvement initiatives.

This role emphasizes clinical expertise, operational leadership, and collaboration with OR leads to optimize workflow, accuracy, and patient safety in a dynamic hospital setting.

Qualifications

• 3–5 years of experience in a Sterile Processing Department.
• Strong knowledge of operating room instrumentation and workflows.
• CRST (HSPA) or CSPT (CBSPD).
• CER (HSPA) or CSIS (CBSPD) preferred.

Responsibilities

• Demonstrate advanced sterilization standards knowledge.
• Mentor and precept Sterile Processing Technicians.
• Organize workflow to meet department demands.
• Maintain documentation for decontamination, disinfection, sterilization, and equipment maintenance.

Skills

Sterile Processing

Leadership

Mentoring

Communication

Education

GED or HiSET (Required)

Job description

Service Coordinator – Sterile Processing – Full Time – 40 Hours per Week – Shift: Nights 10pm-6:30am, Mon‑Fri (rotating weekends & holidays required)

Position Summary: Baystate Health is seeking an experienced and motivated Service Coordinator – Sterile Processing to join our team. This is a full‑time (40 hours per week), night shift position. The Service Coordinator meets and exceeds the competencies of Sterile Processing Technician Levels I, II, and III. This role demonstrates expert knowledge and application of Association for the Advancement of Medical Instrumentation (AAMI) standards and serves as a clinical and operational leader within the department. The Coordinator provides mentorship and education to technicians, functions in the charge role as needed, and actively participates in quality assessment and performance improvement initiatives aligned with Baystate Health’s mission and standards. This role maintains working knowledge of regulatory and accreditation requirements including: Occupational Safety and Health Administration (OSHA), The Joint Commission (JC), Association of perioperative Registered Nurses (AORN).

Key Responsibilities

Clinical & Technical Expertise

• Demonstrate advanced knowledge and application of sterilization standards and sterile processing best practices.
• Maintain 100% competency of required skills across assigned service areas.
• Serve in the charge role and assume on‑call responsibilities as needed.

Leadership & Staff Development

• Mentor and precept Sterile Processing Technicians (Levels I, II, III).
• Monitor, enforce, and model compliance with departmental policies and procedures.
• Develop and deliver educational in‑services through independent research and continuing study.
• Maintain current knowledge of surgical specialties, emerging technologies, and evolving surgical trends.

Operational Oversight

• Establish work priorities and coordinate workflow to meet departmental demands.
• Organize and assign staff responsibilities to ensure efficiency and customer satisfaction.
• Adjust workflow to maximize productivity and quality outcomes.

Quality & Compliance

• Maintain and audit daily documentation for decontamination, disinfection, sterilization, and equipment maintenance.
• Identify and resolve equipment malfunctions (sterilizers, ultrasonic cleaners, washer/decontaminators).
• Address documentation deficiencies through corrective action and staff education.
• Participate in quality improvement initiatives and proactively identify service enhancement opportunities.

Collaboration & Communication

• Collaborate with Operating Room service leads regarding purchasing needs, par level adjustments, and equipment utilization.
• Communicate operational updates and procedural changes through verbal reports, shift communication, email, and department tools.
• Demonstrate sound judgment, critical thinking, and professional communication in resolving issues.

Professional Standards

• Model organizational service standards including Trust, Respect, Integrity, Communication, and Collaboration.

Required Experience

• 3–5 years of experience in a Sterile Processing Department.
• Strong knowledge of operating room instrumentation and workflows.

Required Certifications

• CRST (HSPA) or CSPT (CBSPD).
• Plus one of the following: CER (HSPA) or CSIS (CBSPD).

Preferred Qualifications

• Experience as a Surgical Technologist and/or advanced sterile processing experience.
• Demonstrated leadership experience.
• Strong knowledge of operating room procedures and instrumentation.

Skills & Competencies

• Expert-level proficiency in: Sterilization techniques.
• Expert-level proficiency in: Decontamination and high-level disinfection.
• Expert-level proficiency in: Instrument tray assembly.
• Expert-level proficiency in: Case cart preparation.
• Strong leadership and mentoring skills.
• Proficiency in computer applications and medical terminology.
• Working knowledge of anatomy and physiology.
• Excellent organizational, communication, and critical thinking skills.

Why Join Baystate Medical Center?

At Baystate Medical Center, you’ll be part of a leading academic medical center known for clinical excellence, innovation, and a deep commitment to patient safety and quality care. As a vital member of our Sterile Processing team, your expertise directly supports life‑saving procedures and advances in surgical care.

We offer:

• A collaborative, team‑oriented environment.
• Opportunities for professional growth and continuing education.
• Competitive compensation and comprehensive benefits.
• A culture built on trust, respect, integrity, communication, and inclusion.

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation
• High–quality, low‑cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health

Education

GED or HiSET (Required)

Certifications: Certified Sterile Processing Technician

Other Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

• Minimum: $27.13
• Midpoint: $31.19
• Maximum: $36.88

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield.