Document Administration Supervisor – On-Site Leadership

Newrez; Coppell (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer-m

Paid Maternity Leave/Parental Leave/Cp

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Job summary

Newrez is seeking a Supervisor of Document Administration to lead the team responsible for assignments, lien releases, collateral, file center and related tasks. The role oversees daily operations, training, and compliance while ensuring timely reporting and escalations are resolved.

The position requires 6+ years in mortgage document administration, strong leadership, and advanced MS Office skills. On-site presence is essential to support training, collaboration, and productivity within the

Qualifications

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 6+ years’ experience in Document Administration in Mortgage Servicing or similar field.
• Prior year performance evaluation of 3.5 or better (Internal candidates).
• Direct Supervisor recommendation (Internal candidates).

Responsibilities

• Provide leadership and guidance to the team in Document Administration.
• Organize workflow and assign duties and tasks.
• Ensure training and compliance across the team.
• Receive and resolve complaints/escalations from borrowers and clients.
• Set goals, monitor performance, and provide coaching.
• Conduct regular vendor and custodian performance reviews.
• Ensure timely reporting and communication with upper management.
• Maintain updated policies, procedures, and SharePoint resources.
• Collaborate with the Manager to oversee on-site operations.

Skills

Leadership

Communication

Time Management

Problem Solving

MS Office Proficiency

SQL (Entry level)

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

MS Excel

CRM/Document Systems

Job description

Newrez is seeking a Supervisor of Document Administration to lead the team responsible for assignments, lien releases, collateral, file center and related tasks. The role oversees daily operations, training, and compliance while ensuring timely reporting and escalations are resolved.

The position requires 6+ years in mortgage document administration, strong leadership, and advanced MS Office skills. On-site presence is essential to support training, collaboration, and productivity within the