Dockhand Guest Service Attendant Williams Island

Integra Marinas; Florida; Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Integra Marinas is seeking a Marina Service Associate/Dockhand to deliver courteous guest service to boaters, assist in docking, and support safe, efficient marina operations.

You will work with a team, greet guests, answer questions about marina amenities, and help with basic boating tasks while following safety guidelines and directions from management.

Formación

• Must be at least 16 years of age.
• High school diploma or GED preferred.
• Customer service experience of at least 6 months.
• Marina operations experience preferred.
• Knowledge of boating terms is desirable.

Responsabilidades

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Greet guests/boaters and assist with docking procedures.
• Explain marina amenities and area attractions to guests.
• Direct arriving boaters to slips and assist with docking.
• Assist with connecting vessels to electrical pedestals and troubleshoot issues.
• Answer guest questions and process payments using POS system.
• Maintain clean and safe dock, lobby, restrooms, and outdoor areas.
• Follow safety procedures and report hazards or incidents promptly.

Conocimientos

Verbal communication

Guest service

Attention to detail

MS Office

Customer service

Stress management

Educación

HS diploma or GED

Customer service experience (6 months)

Marina operations experience (preferred)

Knowledge of boating terms (desirable)

Descripción del empleo

Job Summary

The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
• Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.
• Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
• Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.
• Ties lines to secure boat safely to dock
• Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.
• Assists boaters with directions, reservations, troubleshooting, and other inquiries.
• Delivers messages, items and/or guest amenities as requested
• Explains rates for transient guests and accepts payment using the POS system
• Completes all tasks in a timely manner as instructed by the General Manager
• Follows all appearance standards.
• Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.
• Follows site specific safety and security procedures
• Reports all accidents and incidents observed on shift to supervisor or General Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential hazards and safety concerns to General Manager
• All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience

Must be at least 16 years of age.

In Highschool/High school diploma or general education degree (GED), preferred

Customer service experience at least 6 months

Marina operations experience preferred.

Knowledge of boating or boating terms is desirable

Required Skills/Abilities

• Excellent verbal communication skills.
• Excellent interpersonal and guest service skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements

• Standing, walking and stooping for long periods of time
• Use of hands and manual dexterity
• Must be able to lift up to 50 pounds at times.
• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.

Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.

Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.

Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.