Marina Guest Service Attendant/Dockhand

Integra Marinas; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Integra Marinas in Miami is seeking a Marina Service Associate/Dockhand to deliver friendly guest service, assist boaters with docking, and support safe, efficient marina operations. You will greet guests, direct vessels, troubleshoot basic issues, and perform duties under management guidance to maintain a smooth marina experience.

Ideal candidates have customer service experience and an interest in boating; willingness to work outdoors, weekends, and to collaborate with a diverse team to ensure

Qualifications

• Must be at least 16 years of age.
• High school diploma or GED preferred.
• Customer service experience at least 6 months.
• Marina operations experience preferred.
• Knowledge of boating terms desirable.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests/boaters with a professional and friendly demeanor.
• Directs arriving boaters to slips and assists in docking procedures.
• Ties lines to secure boats safely to docks and troubleshoots basic electrical issues.
• Assists guests with information, directions, reservations, and other inquiries.
• Explains rates for transient guests and processes payments using the POS system.
• Follows safety procedures and reports incidents to supervisor immediately.
• Performs duties in a clean, presentable, and safe work environment.

Skills

verbal communication

interpersonal skills

customer service

attention to detail

high-paced environment

Microsoft Office / software

Education

High school diploma or GED

Marina operations experience preferred

Job description

Job Summary

The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.

Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.

Ties lines to secure boat safely to dock

Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.

Assists boaters with directions, reservations, troubleshooting, and other inquiries.

Delivers messages, items and/or guest amenities as requested

Explains rates for transient guests and accepts payment using the POS system

Completes all tasks in a timely manner as instructed by the General Manager

Follows all appearance standards.

Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.

Follows site specific safety and security procedures

Reports all accidents and incidents observed on shift to supervisor or General Manager immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience

Must be at least 16 years of age.

In Highschool/High school diploma or general education degree (GED), preferred

Customer service experience at least 6 months

Marina operations experience preferred.

Knowledge of boating or boating terms is desirable

Required Skills/Abilities

• Excellent verbal communication skills.
• Excellent interpersonal and guest service skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements

• Standing, walking and stooping for long periods of time
• Use of hands and manual dexterity
• Must be able to lift up to 50 pounds at times.
• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.
Founded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Today, Integra manages over $2.3B in capitalized assets across all asset classes.
Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Integra’s culture of transparency, creativity, and collaboration, coupled with its investment philosophy and proven track record, has provided Integra with the opportunity to serve as the trusted real estate investment partner for some of the most reputable institutional investors, individual investors, and family offices.