Dock Master: Lead Dock Ops & Member Experience

Brunswick; Town of Florida (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

401k (up to 4% match)

Health Savings Account

Wellbeing program

Product discounts

Job summary

Brunswick's Freedom Boat Club seeks a Dock Master to lead the dock team, maintain a clean and ready fleet, and deliver exceptional member experiences. You will train Dock Hands, coordinate staffing with the Dock Experience Manager, and ensure Fleetio updates and safety standards are met.

The role requires a high school diploma, 21+ years of age, a valid driver's license, and strong customer service. This full-time position pays $19/hour with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Be at least 21 years of age and able to pass background/education checks and a drug screen.
• Valid driver's license with a good driving record.
• Strong customer service and communications skills.
• Willingness to perform light boat maintenance and operate in varying weather.

Responsibilities

• Lead the dock team, prioritize work, delegate tasks, and maintain standards.
• Assist with staffing planning and shift coverage with the Dock Experience Manager.
• Train and onboard Dock Hands on safety, policies, and vessel readiness.
• Ensure Fleetio usage for daily tasks and inventory checks.
• Coach staff and address operational issues to keep a safe, clean environment.
• Oversee vessel cleanliness, fueling, equipment function, and presentation.
• Manage inventory, reporting, and administrative duties as required.
• Escalate member concerns and support service recovery with leadership.

Skills

Customer service

Drivers license

Background check

Team leadership

Safety awareness

Boat maintenance

Tablet literacy

Physical stamina

Scheduling

Compliance

Education

High school diploma or equivalent

Associate’s or Vocational degree

Tools

Fleetio

Job description

Brunswick's Freedom Boat Club seeks a Dock Master to lead the dock team, maintain a clean and ready fleet, and deliver exceptional member experiences. You will train Dock Hands, coordinate staffing with the Dock Experience Manager, and ensure Fleetio updates and safety standards are met.

The role requires a high school diploma, 21+ years of age, a valid driver's license, and strong customer service. This full-time position pays $19/hour with comprehensive benefits.