Dock Master — Lead Dock Ops & Crew Coach (Waterfront)

Brunswick Corporation; Idaho; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k with company match

Health Savings Account

Wellbeing program

Product purchase discounts

Job summary

Brunswick Corporation’s Freedom Boat Club is seeking a Dock Master to lead the dock team, maintain a clean, ready fleet, and deliver exceptional member experiences. You will work with the Dock Experience Manager to plan staffing, coach Dock Hands, and oversee daily operations on the docks and waterfront facilities.

This role emphasizes safety, vessel readiness, inventory control, and compliance, with opportunities to contribute to projects and enhancements across the club.

Qualifications

• High school diploma or equivalent.
• Be at least 21 years of age.
• Pass a background/education check, and drug screen.
• Have a valid driver’s license and a good driving record.
• Highly effective communications skills and strong customer service skills.
• Desire to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.).
• Ability to regularly complete the physical demands of the role including bending, kneeling, balancing and carrying equipment up to 25 pounds.
• Ability to read and manipulate handheld tablets.
• Ability to adhere to all safety policies.
• Ability to maintain a calm, positive attitude during periods of high activity.
• Positive, cooperative attitude with the capability of working unsupervised.
• Availability to regularly work weekdays, weekends and holidays.

Responsibilities

• Perform all duties required by Dock Hand.
• Act as the lead team member, helping prioritize work, delegate tasks, and ensure operational standards are consistently achieved.
• Assist with labor planning and scheduling by providing staffing recommendations, coordinating shift coverage, and communicating operational staffing needs to the Dock Experience Manager.
• Train and onboard new Dock Hands on company policies, safety procedures, service standards, vessel readiness expectations, and operational processes.
• Ensure employees are completing daily tasks in Fleetio, the fleet management system.
• Deliver ongoing coaching and feedback to support employee development and accountability.
• Monitor dock operations and proactively address operational issues to ensure a safe, clean, and member-ready environment.
• Maintain fleet readiness by overseeing vessel cleanliness, fueling, equipment functionality, and overall presentation to company standards.
• Ensure club facilities, docks, equipment, and inventory are maintained in an organized, safe, and operationally ready condition.
• Support inventory management activities, including tracking supplies, monitoring inventory levels, and communicating replenishment needs.
• Serve as the first point of escalation for member concerns and service recovery opportunities, working to resolve issues in a timely and professional manner.
• Partner with the Dock Experience Manager on complex member concerns, operational challenges, and situations requiring additional leadership support.
• Support compliance with company policies, safety requirements, regulatory standards, and operational procedures while identifying and escalating risks or concerns.
• Ensure personal appearance and uniform guidelines are being adhered to.
• Complete required administrative responsibilities including operational documentation, fuel tracking, inventory reporting, checklists, and other club records.
• Assist with special projects, operational initiatives, and other duties as assigned.

Skills

Communication skills

Customer service

Safety awareness

Tablet literacy

Leadership ability

Education

High school diploma or equivalent

Tools

Fleetio

Job description

Brunswick Corporation’s Freedom Boat Club is seeking a Dock Master to lead the dock team, maintain a clean, ready fleet, and deliver exceptional member experiences. You will work with the Dock Experience Manager to plan staffing, coach Dock Hands, and oversee daily operations on the docks and waterfront facilities.

This role emphasizes safety, vessel readiness, inventory control, and compliance, with opportunities to contribute to projects and enhancements across the club.