DOC Operations Supervisor: Power Restoration & Switching

Entergy Corporation; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Entergy is seeking a Distribution Operations Center supervisor responsible for overseeing operator performance to ensure safe, reliable restoration and information services. You will supervise DOC operators, coordinate outage status inquiries, and promote safe work practices across offices and field teams.

The role requires extensive experience in DOC operations, switching procedures, and outage management, with the ability to manage budgets and provide leadership feedback.

Qualifications

• Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience.
• 10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.
• Knowledge of core DOC systems and Microsoft Office; proficient in related outage management processes.
• Excellent computer skills and aptitude.

Responsibilities

• Oversee supervision of Distribution Operators in the Operations Center and coordinate inbound/outbound inquiries about outage status.
• Promote safe work practices and communicate safety initiatives to field personnel.
• Utilize Human Performance tools and manage resource scheduling for DOC Operators to meet demand.
• Interface with Substation groups for effective DOC and network support operations.
• Prepare switching orders that isolate areas without causing outages and review proposed engineering jobs and switching procedures.

Skills

Core DOC systems knowledge

Microsoft Office proficiency

Outage Management knowledge

Education

Bachelor's degree in Engineering or related field

Tools

SCADA

ESCA

STARS Outage

AIS Outage

AM/FM

AORS

Job description

Entergy is seeking a Distribution Operations Center supervisor responsible for overseeing operator performance to ensure safe, reliable restoration and information services. You will supervise DOC operators, coordinate outage status inquiries, and promote safe work practices across offices and field teams.

The role requires extensive experience in DOC operations, switching procedures, and outage management, with the ability to manage budgets and provide leadership feedback.