Supv, Distribution Dispatch

Entergy; Beaumont (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A regional utility company in Texas is seeking a responsible individual to oversee Distribution Operations Center performance, ensuring safety and service excellence. Key responsibilities include supervision of operators, managing outage information, and ensuring compliance with safety practices. A Bachelor's degree in Engineering, along with 10 years of operations experience, is required. Candidates should have knowledge of core DOC systems and excellent computer skills. The position offers an onsite work environment and involves additional hours during emergencies.

Qualifications

• 10 years of Operations experience and Distribution Line experience.
• Expertise in Safety Processes and Procedures.

Responsibilities

• Supervise Distribution Operators in the Operations Center.
• Coordinate questions from customers regarding outage status.
• Promote safe work practices for employees.
• Manage budget and financial decisions.

Skills

Knowledge of core DOC systems – SCADA

Knowledge of Microsoft Office products

Excellent computer skills and aptitude

Education

Bachelor's degree in Engineering or related field

Job description

Job Summary

Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels achieve safety and service excellence. Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel, including executive reporting.

Posting Details

Posting End Date: 09/01/2023
Work Place Flexibility: Onsite
Legal Entity: Entergy Texas, Inc.-GTX
Location: Beaumont, Texas

Job Duties / Responsibilities

• Direction and supervision of Distribution Operators in the Operations Center.
• Answer and coordinate inbound questions from internal and external customers regarding outage status.
• Promote and ensure safe work practices for all office employees and support safety efforts via communication to field employees.
• Ensure the utilization of Human Performance tools as appropriate.
• Oversee a consistent plan for resource scheduling of DOC Operators to meet demand.
• Interface with Substation groups for effective operation of DOC and network support.
• Prepare switching orders that isolate work areas without causing power outages, referencing drawings of power systems.
• Review proposed engineering jobs and planned switching procedures in accordance with AOR requests.
• Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk.
• Effectively manage budget by monitoring, analyzing, and making sound financial decisions.
• Direct the work of others and provide ongoing performance feedback.
• Available to work additional hours, in alternate locations, and/or perform additional duties during storms, outages, emergencies, or other situations as deemed necessary by the company.

Minimum Requirements

• Education: Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience.
• Experience: 10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.
• Knowledge, Skills & Abilities: Knowledge of core DOC systems – SCADA, ESCA, STARS Outage, AIS Outage, AM/FM, AORS. Knowledge of all Microsoft Office products, AM/FM applications, and Outage Management process. Excellent computer skills and aptitude.
• Certificates / Licenses: None.

Equal Opportunity Employer

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.